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39 UK Coastal Holiday Parks - Caravans Touring, Camping, & much more
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Frequently Asked Questions

Your questions answered

After you have booked

Below is a list of the most frequently asked questions after you've booked your holiday. If you cannot find your query within the list below please contact us at Park Resorts and we will be more than happy to help or guide you through any problems you may have.
  • How do I leave feedback?

    We are always happy to hear from you when you have enjoyed your stay. To leave comments please visit the Contact Us section of our website.

    From time to time things can go wrong, if you are unhappy with any aspect of your holiday, please speak to the Park Reception staff. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager and record your complaint with them.

    If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to: Customer Services Department at Park Resorts, Charter Court, Midland Road, Hemel Hempstead, Hertfordshire, HP2 5GF - no later than 28 days after the end of your holiday.

    We are only able to take action on any complaints that are first brought to the attention of the Reception Team and the Duty Manager whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances. It is necessary for Park Resorts to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively.
  • If you cancel your booking?

    As soon as you know you need to cancel, call the Administration Hotline on 0843 309 2597
    (calls charged at standard national rate), or see your travel agent. The Cancellation must be confirmed in writing.
    The letter must be signed (where possible) by the person who made the booking or their travel agent. If you have not taken out our Cancellation Plan, cancellation charges are calculated from the date your written instructions are received by us.

    Cancellation Charges are calculated as follows:

    Days prior to the holiday - Charge
    56 days or more - Deposit*
    43-55 days - 30% of the holiday cost
    29-42 days - 50% of the holiday cost
    8-28 days - 90% of the holiday cost
    7 days or less - 100% of the holiday cost
    *and Cancellation Plan Premiums

    If you have not arrived by 8am on the morning after your break was due to commence or contacted the Park concerned to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost including the Cancellation Plan premium will be forfeited.

  • What are the check-in and departure times?

    Your accommodation will be available from:
    1.30pm if you have booked into Gold, Platinum, or Signature Lodge Accommodation,
    2.30pm if you have booked into Silver accommodation
    4pm if you have booked into Bronze accommodation,
    on the day of your arrival once it has been cleaned and prepared for you.

    In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10am on the day of your departure.

  • When will I receive my booking confirmation?

    If you have booked your holiday with Park Resorts online, we will send you your holiday confirmation by email the same day, providing we were given the correct email address. If you have booked via phone, or by park, as part of our commitment to the environment please note that should you not provide us with an email address for your confirmation we charge £2 for all postal confirmations.
  • What if I arrive late?

    If you expect to arrive after 7pm on the day of arrival, please let the Park know so that we can make arrangements for you to collect your keys. Unless the Park is previously notified, you must claim your accommodation by 8am on the day after your holiday start date, or your booking will be treated as a cancellation.
  • If you make changes to your Holiday?

    After you have paid your Deposit you may wish to change some elements of the Holiday, e.g. type of accommodation or lead name. We will try to meet your request, however, an administration charge of £20 per alteration to the holiday will be payable.

    Substantial changes, such as a change of location or Holiday date will be treated as a cancellation.

    Any changes must be made at least 8 weeks before the Holiday start date, and be confirmed to us in writing by the same person who made the booking, or their Travel Agent.

    Where changes are sought to be made within 8 weeks of the Holiday start date, your booking will be treated as a cancellation, and be subject to cancellation charges as outlined in the "If you Cancel your booking" section.

  • Making changes to your holiday during your stay?

    We always try our best to limit changes to your holiday during your stay, however we cannot accept responsibility or compensation for circumstances such as *force majeure. *Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.
  • How and when do I need to pay my remaining balance?

    When you book your holiday we require a deposit to secure your holiday, the balance is then payable 8 weeks before the holiday start date.

    Failure to make payment by this time may result in your booking being cancelled.

    There are a number of ways to pay your remaining balance:

    Holiday Hotline: Call our Reservations Team on 0843 309 2597 to pay your outstanding balance.

    Paypoint: Spread the cost of your holiday with regular cash payments throughout the year at one of over 9,000 PayPoint outlets. Your confirmation invoice will include a barcode. Take this to your local PayPoint outlet and your payment will be registered by the barcode. Look for the distinctive yellow and purple PayPoint symbol displayed at many newsagents, convenience stores and petrol stations.

    Online: You can pay the remaining balance in full on our online section called My Account. Please note, we cannot currently accept partial payments online.