We are always happy to hear from you when you have enjoyed your stay. To leave comments please visit the Contact Us
section of our website.
From time to time things can go wrong, if you are unhappy with any aspect of your holiday, please speak to the Park Reception staff. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager and record your complaint with them.
If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to: Customer Services Department at Park Resorts, Charter Court, Midland Road, Hemel Hempstead, Hertfordshire, HP2 5GF - no later than 28 days after the end of your holiday.
We are only able to take action on any complaints that are first brought to the attention of the Reception Team and the Duty Manager whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances. It is necessary for Park Resorts to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively.