If you expect to arrive after 7pm on the first day of your stay, please let the Park know so that we can make arrangements for you to collect your keys. Unless the Park is previously notified, you must claim your accommodation by 8am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.
Please note that your touring/tent pitch will not be held any later than 8pm on the day of arrival, unless prior arrangements have been made with the park.
Yes, we offer free linen in all our ranges of accommodation at each of our 39 family Holiday Parks and your beds will be made up ready for your arrival.
Our accommodation types vary from Park to Park, we have a range of Platinum, Gold, Silver and Bronze accommodation sleeping 4-8 people. We also have a range of chalets and lodges at select Parks. If you are booking on the website, you are asked to input the number of people in your party, so the accommodation suggested will only display accommodation that can accept the number of people in your party. If you are booking by phone, again you will only be offered accommodation that meets your requirements.
When you arrive at the Park, head for the Reception or look out for check-in signs and our friendly staff will be happy to check you in and direct you to your accommodation.
Please bring either your booking confirmation or just a note of the booking reference number.
Your accommodation will be available from:
12.00pm If you have booked onto a camping & touring pitch,
1.30pm if you have booked into Gold, Platinum, or Signature Lodge Accommodation,
2.00pm if you have booked into a room at St Margaret's Hotel,
2.30pm if you have booked into Silver accommodation,
2.30pm if you have booked into a room at Southview Hotel,
4pm if you have booked into Bronze accommodation,
4pm if you have booked a Ready-To-Use-Tent,
on the day of your arrival once it has been cleaned and prepared for you.
Please note that your touring/tent pitch will not be held any later than 8pm on the day of arrival, unless prior arrangements have been made with the park. For holiday accommodation, you must claim your accommodation by 8am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.
In order for us to prepare for our next guests we do ask that you vacate your holiday accommodation or tent/touring pitch by 10am on the day of your departure.
If you are booked into St Margaret’s Bay Hotel we also ask you to vacate by 10am. If you are booked into Southview Hotel you must check-out by 11am.
Early check in or late departure may be available, please contact your chosen Park.