Family Holidays at Shurland Dale Holiday Park

Shurland Dale FAQs

Below is a list of our most frequently asked questions. If you cannot find your query within the list below please contact us at Shurland Dale Holiday Park and we will be happy to help.

How do I contact the Park?

You can call the Park on 0843 309 2572 or email shurland.dale@park-resorts.com.
How do I find the Park?

The Park address is:
Shurland Dale Holiday Park
Warden Road
Eastchurch
Isle of Sheppey
Kent
ME12 4EN

To find us from the M20 take the A249 (Junction 7) towards Sheerness or from the M2 / A2 take Junction 5. Follow the A249 on to the Island and over the new bridge. Keep in the right hand lane, bearing right towards the 2 new roundabouts. Go straight ahead at the first roundabout and then take the second exit at the second roundabout following signs for Eastchurch & Leysdown. Go straight on at the traffic lights for Eastchurch. Go straight across at the first roundabout. At the second roundabout take the first exit for Eastchurch village. At the church turn left and follow down, taking the first right hand turning into Warden Road. Shurland Dale is on the left hand side.
Is the Park wheelchair friendly?

The main complex of the site is wheelchair friendly, if in the event you find it difficult to manoeuvre around please ask for assistance and we will do all that we can to help. The terrain of the Park is a little hilly, so we recommend using a car to get across the Park.
What do I need to bring?

We recommend that you bring towels, tea towels, washing up materials, and toilet roll with you as these are not supplied. If you have booked a holiday through The Sun and not paid extra for your bed linen you will also need to bring this with you.
When is the Park open?

The Park is open from 23rd March until 5th November 2012.
What times are reception open?

Reception will be open from 9am to 7pm for check-in, and 9am to 6pm on other days. We will give you a phone number to call should you need any assistance after hours. If you will be arriving late to the Park, please contact reception before 5pm to let us know.
What time is check-in?

Check-in times vary depending on the type of accommmodation you have chosen.
Gold, Platinum or Signature 1.30pm
Silver 2.30pm
Bronze 4.00pm
When do I have to check out?

Check out time is 10am on the day of departure.
What if I'm arriving late?

Please phone reception before 7pm if you are runnning late, we can then make arrangements for your keys to be left in the bar area.
Will there be an iron?

Irons aren't always available so we recommend, if you require an iron, to bring your own.
Will there be garden furniture?

It is unlikely that your accommodation will have garden furniture.
Can I bring my pet?

Dogs are welcome in Bronze accommodation (excluding new models) at a charge of £30 per short break and £50 per week, If you wish to bring another pet please call the Park prior to making your booking.
How far is the beach?

Minster-on-Sea beach is a 15 minute drive from the Park.
Is there parking on site?

There is ample parking on the Park.
Will there be a microwave?

All accommodation grades have a microwave.
Does the Park allow visitors?

The Park does allow you to have visitors, if they intend on using the facilities they will need to purchase entertainment passes.
Do we need entertainment passes?

If you intend on using the services the Park has to offer you will need to have entertainment passes, these are included in the price of your holiday. You will need to have your passes with you to enter the complex.
Can I smoke on the Park?

We ask that you do not smoke in your accommodation whilst you are staying at the Park, likewise all public building are also smoke free. You are welcome to smoke in most external areas of the Park.
Will there be Sky TV?

You will find Sky TV in the Entertainment Complex, your accommodation will have a TV with the basic channels.
Will there be a cash machine?

There is a cash machine on-site, use of which is subject to any provider fees.