New recruit at Park Resorts has Royal standards.
Park Resorts has recruited a new head of accommodation with the highest possible standards. In his previous role, Stephen Fair was in charge of housekeeping at Buckingham Palace and prepared rooms for some high profile visitors.
Now Stephen is bringing that pedigree to Park Resorts’ 39 UK Holiday Parks, and will be training his team to standards which are, literally, fit for a Queen.
He is putting his team of 850 cleaners and housekeepers through “bedmaking bootcamp”, as Park Resorts has announced that it will make up all guests beds on arrival - the only holiday park company to do so.
Stephen’s correct title is National Accommodation Manager, but he is known more informally by colleagues as ‘bed head’. Although he has gone from royal balls to beach balls, he says: “Whether it’s preparing for a foreign leader staying in a palace for a state visit, or someone on a weekend break at the seaside, the basics stay the same.
“We all want a comfortable bed made up with fresh linen, and rooms that are spotless. We know how first impressions count so our aim is to make our guests’ arrival as perfect as possible. With so many facilities on the Parks our visitors like to start their holiday straight away, so the last thing they want is to make their own beds on arrival.”
Stephen’s experience prior to joining Park Resorts covered Buckingham Palace, St James’s Palace, Clarence House and Kensington Palace, where he managed the cleaning and housekeeping of state rooms and guest accommodation. He has also looked after the cleaning of the Lord Mayor’s office in the City of London, and of ‘The Gherkin’ and before that worked in a range of hotel chains.
At Park Resorts Stephen is responsible for the preparation of all accommodation across the company’s 39 Parks, covering more than 13,579 beds.
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