STARS is about everything we do at Park Resorts. It’s the way we work, the way we behave, the way we treat our customers, the way we treat our employees. Ultimately STARS is our tool to success and outlines the five key values that we deliver to all our customers on every visit. These are:
- Shine – Deliver the highest standards
- Trust – Customers can rely on you
- Action – Help everyone to have a great time
- Recommend – To make the most out of every visit
- Show you care – Prove you'll go the extra mile
Here are a few of our STARS…
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Helen Rees
Hi I'm Helen, recently appointed General Manager at Carmarthen Bay! I've been given many opportunities at Park Resorts, and always given my very best to every customer. The fun STARS philosophy has done wonders for me, progressing from cleaner to General Manager in less than 9 years!
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Sam Freeman
Online Brand Manager (Head Office)
I've been working in the marketing team at Park Resorts for a little over 3 years now and have always been given a real opportunity to shine, right from day one. A fun team, challenging role, and constant support have helped me to progress to where I am now. I love the team and the environment and look forward to each new day!
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Eddy Byrne Adams
Team Member
To me it's about being there when I am needed and exceeding customer expectations in everything I do. It's a nice feeling to have a customer say 'thank you', and great to be rewarded by the company too. It's my responsibility to ensure that maintenance is always kept to the highest standard. The park looks fantastic and I'm looking forward to progressing further.
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Danny Franklin
Holiday Home Sales Manager at California Cliffs and Breydon Water
After an incredible 18 year journey in the UK holiday industry, a fresh challenge is really important to me. My role is all about getting things done, creating the right team, a fun working environment and critical first impression to deliver exceptional customer service. I thrive in the fun and fast-paced sales environment.
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Katie Pickett
Holiday Sales Manager, Highfield Grange
Having been a part of the Park Resorts team for 4 years and so far progressing from Accommodation Team Member to Holiday Sales Manager, I pride myself on providing excellent customer service. It is very important to me that all of my guests have a fantastic holiday that is never forgotten. At Highfield Grange we always try to ensure that our customers' experiences are exceeded.
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Mark Galpin
Assistant General Manager, Breydon Water
Hello I'm Mark and I'm an Assistant General Manager. I pride myself on exceptional customer service and team-building and as a result I've enjoyed massive personal development here. Caring for and building relationships with our customers is more than just a job to me, it's fun and rewarding and I look forward to a successful future with Park Resorts.
It's all about employee development
We pride ourselves on delivering exceptional customer service and making Park Resorts a fun place to be! Developing our employees and our business go hand in hand, and we're constantly looking for new stars to invest in.
Find out more
Hi I'm Helen, recently appointed General Manager at Carmarthen Bay! The fun stars philosophy has done wonders for me – I’ve always given my best but never dreamed I’d progress from cleaner to General Manager in just a few years!Helen Rees General Manager at Carmarthen Bay More testimonials
2009 STARS Boardgame
At Park Resorts we focus on both team success and developing you as an individual. Team spirit plays an important role in everything we do and our team members love to be involved in the annual STARS board game.
All Parks are encouraged to participate in the STARS Board Game, where teams of 7 representatives are put through their Customer Service paces for the chance to win 3 trips abroad.