Newspaper bookings FAQs

The first booking number you receive is from the newspaper and that is the newspaper ID number. The number on your holiday confirmation is the holiday reference number with Park Resorts and refers to the same booking ID.
You have paid the accommodation cost to the newspaper but to confirm your holiday booking you must pay the mandatory charges directly to Park Resorts, only then, will your holiday booking be confirmed. (Please ensure you have read and understood the Terms and Conditions of newspaper booking prior to application). Optional extras can be removed and added at a later date.
The mandatory charge is the service charge (per night) and the peak charge (per person). Optional extras include the Entertainment/facilities passes (per person), bed linen and bed making (per person).
• The service charge is your gas, electricity and water. This charge is per night and will apply to the number of nights booked. This is not amendable if you leave the park early. • The peak charge is applicable in the summer/peak dates, where you pay the newspaper part payment for the accommodation. • The Entertainment passes, charged per person, allow you to access all facilities on site i.e. swimming pool, show bar, restaurant etc. • The bed linen and bed making charges, means that we will supply all your bedding, including sheets and covers. On arrival we will make up your beds.
The newspaper promotion is based on a minimum of 4 people however the optional extra’s i.e. Entertainment passes, bed linen and bed making can be amended to the true number of people travelling in the party. You must adjust the optional extras prior to making your payment. Service charge is based on number of nights and cannot be amended. Peak charge also cannot be amended.
Unfortunately, we cannot extend on odd nights because we have set durations of 3 night weekend or 4 night midweek breaks. You can extend your holiday on selected dates only, please telephone 0843 309 2502 for more details.

The online functions allow you to add or remove items, upgrade your accommodation (where available) and pay your balance. Once your holiday booking has been amended you will not be able to return to the online account and proceed further. Instead you must contact us on 0344 335 3580 (for group bookings of up to 19 units of accommodation/pitches) or 0344 335 3384 (for group bookings of over 19 units of accommodation/pitches) or alternatively email group.admin@parkdean-resorts.com.

We do not book the ferries to the Isle of Wight for any newspaper promotional bookings. You receive a discount code with Red Funnel, which you can use to book the ferry independently. To book your ferry, please follow the link on your confirmation. When requested, enter your Sun ID number to take advantage of the discounted rate. Alternatively, we can issue a voucher with a code. You can only book one car per voucher.
With a newspaper booking you pay for a minimum of 4 people. However, on the optional extras, you can amend the party size to the true number of people travelling. You can also add people to your holiday booking (subject to charges and sleeping availability in the accommodation).
No, the whole party must take the optional Entertainment passes, bed linen and bed making or no one in the party.
The upgrade charges arranged directly with Park Resorts are different to the newspaper offer. We do not offer the same rates, these are only available at the time of booking.
For the accommodation charge you must pay for every person travelling in the party regardless of age. With regards to optional extras (Entertainment passes and bed linen and bed making), Park Resorts charge for children 2 years of age and over. Children under 2 years of age have free passes and linen on all dates, subject to party taking these extras.

You can only make changes to your holiday booking once you have a holiday confirmation and reference number from Park Resorts. This can take up to 14 days after making the booking with the newspaper. All upgrades and extensions are subject to availability and charges. Once you have your Park Resorts holiday reference number please telephone us on 0344 809 9276 for more details and cost.

Dogs are only permitted in our designated pet friendly units, this is subject to availability and the payment of our pet charge. Some breeds of dog are not permitted on any of our Parks, for full details please see our T&C’s. Pets are not permitted at Eyemouth Holiday Park.

Yes, if you are no longer able to take the holiday and as the lead name on the holiday, you must advise us in writing and give the details of the new party travelling. This amendment will occur a £20 admin fee plus any additional cost. Please email the details of the change in circumstance to Holidayadmin@parkdean-resorts.com. No details will be accepted over the telephone. No refund will be given on any overpayments however, this amount can be put towards your admin fee.

No, as per the booking Terms and Conditions, no amendments are permitted to promotional newspaper bookings under any circumstances.
As per the Terms and conditions of newspaper bookings, no refund will be given and the booking will not be transferred to a new date or location under any circumstances. This is in line with the Terms and Conditions of the promotion. It is the customers own responsibility to take out personal travel insurance to make a claim, if you require confirmation of your cancellation, please advise us in writing.

Newspaper promotions, Terms and Conditions

To confirm your holiday

To confirm your holiday please pay your balance within 14 days of the issue date on your first holiday confirmation. Linen and Entertainment passes are optional extras. If you do not require either of these please call us immediately to remove them. All other charges are mandatory. Where the balance is not received within 14 days of the issue date on your first confirmation, bookings will be cancelled without any refunds made. No reminder letters are sent in the post. No vouchers of any description are accepted as full or part payment towards a promotional booking.

If you supplied an email address at time of application/booking, you will receive your holiday confirmation only by email. Postal copies can be requested, subject to postal charge.

 

Upgrades and break extensions are subject to availability under the newspaper promotion allocation, and some dates may be excluded. All charges under this promotion including optional extras are non-refunable.

Arrival and departure times

Check in times are as follows, if you have not upgraded you may check in from 4pm, Silver & Silver Plus accommodation guests may check in from 2.30pm and all our Gold & Platinum accommodation guests can check in from 1.30pm. In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10am on your day of departure.

Late arrivals

If you expect to arrive after 7pm on the first day of your stay, please let the Park know so that we can make arrangements for you to collect your keys. Unless the Park is previously notified, you must claim your accommodation by 8am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.

Great family holidays

Park Resorts and their facilities are intended for family holidays. We are therefore sorry that we cannot accept any parties of single people under the age of 18. Other parties of young people are accepted only at the Company’s discretion.

Special requirements

If you have any other special requests regarding your holiday accommodation please advise us when making your booking and confirm your request in writing either by post or email. Please include a phone number in case of any query. We will endeavour to meet your requests, however this cannot be guaranteed and is not a condition of booking.

Guests with disabilities

If you have any questions or specific requirements regarding the Park or accommodation, please speak to the Park directly or our reservations team before you book. All requirements must be confirmed in writing or email and are subject to availability. The rural nature of some of our Parks may make them unsuitable for wheelchair users and due to their weight, we are unable to permit electric wheelchairs in the accommodation

Dogs and other Pets

Dogs are only permitted in our designated pet friendly units in Bronze, Silver, Silver Plus and Gold accommodation (excluding 2015 models) at a charge of £50 per dog, per week and £30 per dog for a short break. A maximum of 2 dogs are allowed per accommodation. Dogs are not permitted in holiday accommodation at Eyemouth Holiday Park. Where dogs are allowed, they must wear a collar and identity tag and be kept on a lead at all times. They must not be left in accommodation unattended. Dogs and other pets are not allowed in the Park buildings or pool areas. If a dog is proving to be a nuisance we reserve the right to require the owner to remove the dog from the Park. The following dogs are not permitted on our Parks: Pit-bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. Other pets may be permitted at the discretion of the Park General Manager. Please contact the Park directly to discuss the charge.

Cots and highchairs

Travel cots for caravans and chalets are available at a charge of £15 for a week or £10 per short break. Please remember to bring your own cot linen. In most accommodation the travel cots will be positioned in the living room. A limited number of highchairs can be hired at most Parks. All of the above are subject to availability.

Children

Children remain the responsibility of their parents or guardians at all times, as they do at any of our activities or facilities. The club activities form part of our entertainment programme, and are not childcare facilities. We do not provide supervision of individual children during sessions. It is important that you always know where your children are, and that you know the times that the activities start and finish. Children should always obey the instructions of the team, so that the possibility of accidents can be reduced.

Your holiday environment

It is advisable to acquaint yourselves with your holiday environment as soon as you arrive. Walking over grassy and often undulating ground or through wooded parkland may also be unfamiliar, and contain aspects of wildlife such as rabbit holes. Local Authority planning constraints that help to preserve the rural nature of the Parks, also limit the amount of street lighting that can be provided at some locations for the same reason. Street lighting directly around accommodation is kept at a low level to assist children to sleep at night. As many of our Parks are set in rural locations, please be aware that some little insects may find their way into your accommodation, which we cannot be held responsible for.

Please take care

Please treat the property, facilities and accommodation at your Park with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility or in your accommodation please report it to Reception immediately so that we can take appropriate action. Accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. We reserve the right to enter accommodation under any special circumstances or emergencies.

Licensing Laws

In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification. We accept the following forms of ID at Park Resorts: full passport, a new style driver’s licence incorporating a photograph, a valid proof of age card.

Use of your Holiday Home

Only those people listed on the booking can occupy your accommodation and use the facilities of the Park. If this requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made. If you have any friends who wish to visit you while you are staying with us, please see the Duty Manager who will advise you of the day pass charge, per person. It is illegal to smoke inside enclosed public buildings in England, Scotland and Wales. Outside smoking areas will be provided. We ask holidaymakers to refrain from smoking in the accommodation. We cannot guarantee smoke free accommodation or any holiday home to be free from allergens. Some accommodation offered as holiday lets are caravans sub-let to us by owners. If there is problem with your accommodation unit on arrival (e.g. condition and cleanliness), you will need to inform reception immediately so they can help rectify the problem. If you are still unhappy after the Park has tried to rectify the situation, you can leave the Park on the day of your arrival and we will refund the full cost of your holiday accommodation. Travel expenses and holiday extras will not be refunded. Bookings made through newspaper promotions do not include entertainment passes or bed linen. Please refer to newspaper promotions terms and conditions for further information.

Unreasonable behaviour

For the convenience of our guests, we reserve the right to terminate the party’s holiday without compensation, where the unreasonable behaviour of the persons in the holiday party might impair the enjoyment, comfort or health of other guests, our team members or staff.

Infectious diseases

Infectious or contagious diseases could easily be passed to other guests while on holiday. You must inform the duty manager should you contract any such illness while on holiday. In order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the Park. Please note that in such circumstances we are unable to offer refunds and we therefore recommend you take out insurance.

Availability of facilities and entertainment

On Park entertainment and access to facilities are included in the price of your holiday, unless otherwise stated. This element of the inclusive cost can be found online at www.park-resorts.com/ terms-and-conditions. Indoor and outdoor swimming pools are subject to seasonal opening times. You will receive entertainment passes appropriate to your party size or accommodation berth total. These must be carried at all times as our staff carry out regular and random checks when entering the facilities and entertainment. On arrival you will be issued with a safety guide, please ensure you read through this carefully and adhere to the guidance given in the leaflet. Please note that a responsible adult or parent must accompany children under 8 years of age or all non-swimmers under the age of 14 in the swimming pools, keeping an eye on children at all times. One adult can accompany a maximum of 2 children, under 8 years of age. Children under 1 metre in height are not permitted to use the flumes. Please note that session bathing may apply at certain Parks. Other facilities may also have height and age restrictions. Please check at the time of booking. The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation, entertainment or a facility may have to be temporarily withdrawn due to maintenance, renovation, adverse weather conditions, changes in legislation, or any other factor outside our control. We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur from the services advertised in our brochure or on the website we will advise of these changes, where made prior to booking and at booking and will use reasonable endeavours to advise guests already booked if any changes made after their booking and before their holiday commences. Holidaymakers are not permitted to bring their own alcohol into the entertainment complex or bar.

Travel arrangements

Where you take up the additional offer of ferry travel, all party members are subject to the terms and conditions of the service operator(s). Full details available on request. We cannot be held responsible for any unusual or unforeseen circumstances, including delays or breakdowns, on the part of ferry operators, which are beyond our control. Please note free ferry travel on selected dates only is applicable to one car and up to 6 passengers per unit of accommodation booked.

TV filming & photography

Due to the increasing popularity of Park Resorts Holidays we often receive requests from TV and other companies to film or photograph on our Parks including shooting our own material. Every effort is made to ensure filming or photography does not intrude on your holiday and we will always endeavour that it is made clear to guests when taking place. Please ensure you and your family are aware of positioning of cameras at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs and we will not make any financial award or payment of any kind.

Data Protection

The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with the information you are deemed to accept this and to have the consent of all members of your party to this. We keep this information to help us to improve our service to you with information about our  holidays by telephone, e-mail and post. If you would prefer not to receive this information, please contact us at Park Resorts, Charter Court, Midland Road, Hemel Hempstead, HP2 5GE. We will not disclose this information to anyone outside Park Resorts Ltd. other than our agents and contractors for the purpose of carrying out your instructions, unless we are legally required to do so for the purpose of crime prevention. We use CCTV cameras at some locations at our holiday parks for crime prevention and safety reasons.

If you have a comment

If you are dissatisfied with any aspect of your holiday, please speak to the Park Reception. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager and record your complaint with them. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the Customer Services Department at our Hemel Hempstead office (see below) or email us at customer.services@park-resorts.com no later than 28 days after the end of your holiday.

Conditions of booking - The Holiday Contract

The terms and conditions of your booking are as per the terms you agreed to in the newspaper when filling in your application form or booking your holiday on the internet. No amendments/transfers under any circumstances or refunds are permitted.

Insurance

If you took up the offer of insurance at the time of filling in your application form you should receive your policy from the organiser of the promotion approximately 7-14 days after receipt of your confirmation. This Policy is not with Park Resorts and no refund is offered in cases of cancellation. It is the customers own responsibility to take our cancellation cover.

If we make any major alterations to your booking

We try very hard to provide all facilities and entertainment as advertised in our brochure. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you, or your travel agent in writing as soon as possible, and give you the options in the section entitled ‘If we cancel your booking’. For minor or last minute alterations, please see the section entitled ‘Availability of facilities and entertainment’.

If you cancel your booking

If you wish to cancel your booking please email holiday.admin@park-resorts.com or write to Holiday Administration at the address stated below. No refunds will be given and bookings will not be transferred to a new date or location under any circumstances. This is in line with the terms and conditions of the promotion.

If we cancel your booking

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options. a. accept the alternative arrangements as notified to you b. choose another available break from us at the advertised price In all circumstances including those arising from *Force Majeure, we do not pay compensation.

Changes to your holiday during your stay

We limit changes to your holiday during your stay, however we cannot accept responsibility or compensation for circumstances such as *force majeure. *Force Majeure means circumstances beyond our control including (but not limited to) natural disasters, fire, technical problems, bad weather and acts of government.

Limitation of Liability

We accept responsibility for those arrangements for your holiday that are within our control, but we cannot accept liability for any injury, loss or damage suffered by you or any member of your party, unless one of the following applies:

(1) there was wilful default by us, our employees or agents; or

(2) death or personal injury was caused by the negligence of Park Resorts, our employees or agents.

No action can be taken in respect of any complaint not brought to the attention of the Park Duty Manager. Please see the section entitled ‘If you have a comment’ for full details of our customer services policy.

If you do not hear from Park Resorts after 14 days of making your booking request with the newspaper the onus is on the customer to contact the newspaper directly.

General

All bookings are subject to these Conditions of Booking, conditions in the newspaper promotion and to availability. If you would like more information, you should ask our administration staff on 0344 809 9276.

Park Resorts Limited.

Registered in England and Wales No. 4133998

Registered Office:

3 Bunhill Row

London EC1Y 8YZ

Head Office address

Park Resorts, Charter Court, Midland Road, Hemel Hempstead, Herts, HP2 5GE.

Registered Offices

All 48 Holiday Parks are operated & managed by Park Resorts Ltd

Registered office: 3 Bunhill Row, London, EC1Y 8YZ

Some of our Parks are owned by a separate company. The Parks that this applies to are

listed below:

South Lakeland Parks Ltd. No. 2906868 – Ocean Edge, Regent Bay, Todber Valley, White Cross Bay Holiday Parks.

Lake District Leisure Pursuits Ltd. No. 561422 - Fallbarrow & Limefitt Holiday Parks.

Manor Park Holiday Park Limited. No. 5935553

Southview Leisure Park Limited. No. 5936854

Park Resorts Ltd. No. 4133998 - All other Park

Resorts Holiday Parks not mentioned above.