Park Resorts want it to be as easy as possible for you to book your holiday, which is why we have a number of options available to book your fun-filled holiday.

BOOK ONLINE: You can book your holiday online, on our secure, fast and efficient online booking system www.park-resorts.com Simply select the Park, date and accommodation you require and pay using your Visa/MasterCard credit card or a debit card (full payment is due within 8 weeks of departure) plus cancellation plan and insurance premiums if required. Try our availability checker.

HOLIDAY HOTLINE – 0871 200 6200: Our friendly reservations team are always happy to take your call and help, whether you want to book a holiday, check availability or just ask question, there is always somebody available to take your call.

At the time of booking your holiday by telephone, you may pay your deposit or full amount by using a debit card, MasterCard or Visa credit card. After payment we will issue a confirmation of your reservation.

Alternatively, if you do not have a debit/credit card you may still book by telephone. We will hold a provisional booking, which you must confirm within 5 days by sending your booking form together with your deposit payment (full payment is due within 56 days of departure) plus cancellation plan and insurance premiums if required.

Cheques should be made payable to Park Resorts Ltd. Please ensure that you write your holiday booking reference number (if known), name and address on the back of your cheque.

Travel Agents: Your local Travel Agent will be happy to check availability and make the booking on your behalf. They will collect payment from you and issue you with all the necessary paperwork.

PayPoint: Spread the cost of your holiday with regular cash payments throughout the year at one of over 9,000 PayPoint outlets. Your confirmation invoice will include a barcode. Take this to your local PayPoint outlet and your payment will be registered by the barcode. Look for the distinctive yellow and purple PayPoint symbol displayed at many newsagents, convenience stores and petrol stations.

Leisure Vouchers: We are happy to accept Leisure Vouchers as part or full payment of your Park Resorts holiday (this excludes your £40 deposit). Please send all vouchers and any additional payment to Park Resorts, 3rd Floor, Swan Court, Waterhouse Street, Hemel Hempstead, Hertfordshire HP1 1FN. All payments must be received 56 days prior to the holiday start date to secure your holiday. Park Resorts do not accept liability for lost or stolen Leisure Vouchers (we recommend recorded post). Leisure Vouchers may not be used to purchase goods or services on Park and all bookings made using Leisure Vouchers must be via the Park Resorts Sales Hotline on 0871 200 6200. We will not accept vouchers for Internet or travel agent bookings.

When you have booked your holiday with Park Resorts, we will endeavour to send your holiday confirmation by post within approximately 7 days.

If you book online, your booking reference number will be sent to you by email. A postal confirmation will then be sent within approximately 7 days.

If you would like to book another holiday whilst you are on holiday at the Park, simply visit our Reception staff and they will be happy to take your booking.

FREE evening entertainment including dancing, bands, competitions, shows and sparkling visiting cabaret
FREE entry to our swimming pools
FREE Sparky's Krew to entertain children aged 5-11 years
FREE The Mix for 12-16 year olds

PLUS ...In your comfortable accommodation you'll find...

FREE use of colour TV
FREE use of bed linen
FREE use of gas & electricity

Entertainment is included free at all our 37 family Holiday Parks. We want the whole family to be able to enjoy all that Park Resorts has to offer!

It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our cancellation plan, payments arising from cancellation may be covered as detailed below:

Cancellation Plan:
Enjoy extra peace of mind with our Cancellation Plan for your holiday booking. This plan is great value at
£24 PER HOLIDAY HOME PER WEEK
£16 PER HOLIDAY HOME PER SHORT BREAK
The Cancellation Plan covers your holiday cancellation in the event that any member of your party is unable to travel due to:
Sickness
Redundancy
Jury Service
Proof will be required in writing, by recorded delivery prior to the confirmed start date of your holiday. This will need to be as follows:
Sickness - Doctors Certificate
Redundancy - Employee's notification
Jury Service - Court notification
Once covered by our Cancellation Plan and one of the above categories applies, you will be entitled to a full refund of all holiday monies paid, subject to an administration charge of £40 and cancellation fee. Please note the sliding scale of monies payable, under Conditions of Booking, should you not participate in the Cancellation Plan.

Personal Insurance:
We offer personal insurance for the duration of your holiday covering:
Personal Possessions (£1,500)
Money (£200)
Personal accident (£10,000) and permanent disablement (£20,000)
Personal liability (2,000,000)
Disruption to public transport services (£250)
The premiums, including insurance premium tax of 17.5% are only:
£9 PER HOLIDAY HOME PER WEEK
£6 PER HOLIDAY HOME PER SHORT BREAK
Full details of our policy cover and conditions are available from our administration staff on 08701 200 777. A copy of these terms will also be sent to you with your confirmation. If you are not satisfied with any aspect of the Personal Insurance policy, you may cancel your cover within 7 days and receive a full refund.

If you have any other special requests regarding your holiday accommodation please advise us when making your booking and confirm your request in writing by post or email when booking on the Internet. Please include a phone number in case of any query. We will endeavour to meet your requests, however this cannot be guaranteed and is not a condition of booking.

We are happy to provide as much advice and information as possible to people with disabilities who wish to holiday at our Parks.

It is important that you talk to our Reservation Office on 0871 200 6200 before making the booking as, for example, not all Parks or accommodation are suitable for guests with disabilities and wheelchair access may be limited.

Many of our Parks have caravans specially adapted for wheelchair users. Please note that electric wheelchairs due to their weight and size are not suited to other accommodation.

All requirements must be confirmed in writing either when booking on the Internet. Special requests cannot be made a condition of your booking as they are always subject to availability.

We do invite group bookings of family members or friends. To find out more about this, you can visit our website www.park-resorts.com/groups. Group Bookings cannot be made online. Please call 0871 200 6200. Park Resorts and their facilities are intended for family holidays. We are therefore sorry that we cannot accept any parties of single people under the age of 18.

After you have paid your Deposit you may wish to change some elements of the Holiday, e.g. type of accommodation or lead name. We will try to meet your request, however, a charge of £18 per alteration to the Holiday will be payable. Substantial changes, such as a change of location or Holiday date will be treated as a cancellation (see below). Any changes must be made at least 8 weeks before the Holiday date, and be confirmed to us in writing by the lead person who made the online booking.

Where changes are sought to be made within 8 weeks of the start of the Holiday it will be treated as a cancellation, and be subject to cancellation charges as outlined below.

It may be necessary to cancel your break due to illness, accident or change of circumstances. If you have taken our Cancellation Plan, payments arising from the cancellation will be covered in most cases. Please see Cancellation Plan section for more information.

As soon as you know that you need to cancel, call the Administration Hotline on 08701 200 777 (calls charged at standard national rate), or see you travel agent and confirm the cancellation in writing.

The letter must be signed (where possible) by the lead person who made the booking or their travel agent.

Cancellation charges are calculated as follows from the date that your written instructions are received:

Length of time and cancellation charge

56 days or more: Deposit*
43–55 days: 30% of holiday cost*
29-42 days: 50% of holiday cost*
8-28 days: 90% of holiday cost*
7 days or less: 100% of holiday cost*
* and Insurance and Cancellation Plan premiums

If you have not arrived by 8.00 a.m. on the morning after your break was due to commence or contacted the Park concerned to confirm when you will arrive, we will assume that the break is cancelled and the total holiday cost including the cancellation plan and insurance premiums will be forfeited.

If you are dissatisfied with any aspect of your holiday, please speak to the Park Reception. In most cases they will be able to help you immediately so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager and record your complaint with them. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, please write to the General Manager at the Park no later than 28 days after the end of your holiday. We are only able to take action on any complaints that are first brought to the attention of the Reception team whilst you are on your holiday and secondly received in writing within 28 days, unless there are exceptional circumstances. It is necessary for Park Resorts to impose these limitations so that we have the opportunity to solve the problems experienced.

When you arrive at the Park, look out for any check in signage or head for the Reception and they will be happy to check you in to your accommodation.

Your accommodation is available from 4 pm on the day of your arrival once it has been cleaned and prepared for you. We are happy to welcome you at the Park earlier and when your accommodation is ready you may move in.

In order for us to prepare for our next guests we do ask that you vacate your accommodation by 10 am on your day of departure.

Please bring your booking confirmation with you. If you booked online last minute and do not yet have a postal confirmation, bring a copy of your confirmation email and booking reference number.

If you expect to arrive after 7 pm on the first day of your stay, please let the Park know so that we can make arrangements for you to collect your keys. Unless the Park is previously notified, you must claim your accommodation by 8 am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.

Yes, we offer free use of linen in all our ranges of accommodation at each of our 37 family holiday parks.

Our accommodation types vary from Park to Park, we have a range of Platinum, Gold, Silver and Bronze accommodation sleeping 4-8 people. We also have a range of chalets and lodges at select Parks. If you are booking on the website, you are asked to input the number of people in your Party, so the accommodation suggested will only display accommodation that can accept the number of people in your party. If you are booking by phone, again you will only be offered accommodation that meets your requirements.

At Park Resorts we have a fantastic line-up of entertainment, so the whole family can enjoy a great night out of your holiday. Experience a fabulous line-up of exciting cabarets, with visiting bands, singers, and sidesplitting comedians, all selected to make your holiday entertainment extra special.

We also have some great themed weekends throughout the year! Check out our 'What's On' section for more information. See the Park pages for What's on at your preferred Park.

Park Resorts has a fantastic range of facilities available at each of our Parks. They may vary slightly from Park to Park, so it is probably worth checking when booking, if you require specific facilities. See the park pages for details of what's on offer at your preferred park area.

Usual facilities include indoor and/or outdoor pools, soft play, adventure playground, Sparky’s Krew Club for 5-11 year olds and The Mix for 12-16 year olds, sports court, pool tables and amusements to name a few. We also have Park shops, takeaways, launderettes and restaurants at most of our Parks!

Park Resorts offers family holidays, and have plenty on offer to keep the kids entertained

Sparky’s Krew Club – for energetic 5-11 year olds has some fantastic fun & games for the kids to join in with.

The Mix – for 12-16 year olds is a place to hang out, chill, meet people and get up to some pretty cool stuff along the way.

These clubs are not child-minding facilities and children are not always supervised on playgrounds, etc.

Yes, dogs are welcome at all our Parks, with the exception of Eyemouth Holiday Park, although we only allow them in selected accommodation, at a charge of £50 per dog per week and £30 per dog per short break. Up to a maximum of 2 animals per accommodation unit are allowed, they must always wear a collar and identity tag and be kept on a lead under the control of a responsible adult at all times. Dogs are only allowed in Bronze standard accommodation excluding 2007 models. Other pets may be permitted at the discretion of the Park General Manager.

Certain breads of dogs are not allowed on Park Resorts Parks, in order to maintain the safety and well being of all our guests. Please find a list below:

Pitbull Terrier

Japanese Tosa

Dogo Argentino

Fila Brasiliero

These restrictions do not apply to guide dogs.

Please note, that we reserve the right to require the owner of any dog or other pet to remove it from the Park if we consider it a nuisance or to be interfering with the general comfort of guests

For more information, please see our Terms & Conditions.

Please note: Dogs are not allowed in holiday accommodation at Eyemouth. An error was made in the 2008 printed brochure. We apologise for any inconvenience caused."

Park Resorts has 25 Holiday Parks, all of which are located close to a beach.

Park Resorts is the leading operator of medium sized family Holiday Parks where you can enjoy the freedom of self-catering in some of your favourite coastal holiday hotspots throughout England and Wales. Our Parks provide a wide range of facilities for the whole family or ideal bases from which to explore the local area, the choice is yours.

We now operate 37 coastal Holiday Park locations that specialise in holidays for families and couples in quality caravan, chalet and lodge accommodation. 21 Parks also welcome touring caravans, plus many accept camping.

Our family caravan and camping Holiday Parks are situated in coastal locations throughout England, Wales and Scotland.

Devon

Bideford Bay Holiday Park, Nr Clovelly

Isle of Wight

Thorness Bay Holiday Park, Nr Cowes

Lower Hyde Holiday Park, Shanklin

Landguard Holiday Park, Shanklin

Nodes Point Holiday Park, Nr Bembridge

Kent & Sussex

Camber Sands Holiday Park, Nr Rye

Romney Sands Holiday Park, New Romney

St. Margaret's Bay Holiday Park, Nr Dover

Warden Springs Holiday Park, Isle of Sheppey

Shurland Dale Holiday Park, Isle of Sheppey

Ashcroft Coast Holiday Park, Isle of Sheppey

Essex

Waterside at St. Lawrence Bay Holiday Park, Nr Maldon

Coopers Beach Holiday Park, Mersea Island

Weeley Bridge Holiday Park, Nr Clacton-on-Sea

Martello Beach Holiday Park, Nr Clacton-on-Sea

Highfield Grange Holiday Park, Clacton-on-Sea

Valley Farm Holiday Park, Clacton-On-Sea

Naze Marine Holiday Park, Walton-on-the-Naze

East Anglia & Lincs

Kessingland Beach Holiday Park, Nr Southwold

Breydon Water Holiday Park, Nr Great Yarmouth

California Cliffs Holiday Park, Nr Great Yarmouth

Heacham Beach Holiday Park, Nr King’s Lynn

Sunnydale Holiday Park, Nr Mablethorpe

Yorkshire

Withernsea Sands Holiday Park, Withernsea

Skipsea Sands Holiday Park, Skipsea

Barmston Beach Holiday Park, Nr Bridlington

Cayton Bay Holiday Park, Nr Scarborough

North East England

Crimdon Dene Holiday Park, Nr Hartlepool

Whitley Bay Holiday Park, Tyne & Wear

Sandy Bay Holiday Park, North Seaton

Church Point Holiday Park, Newbiggin by the Sea

Cresswell Towers Holiday Park, Druridge Bay

Scotland

Eyemouth Holiday Park, Scottish Borders

Sandylands Holiday Park, Saltcoats

Wales

Ty Mawr Holiday Park, Abergele

Brynowen Holiday Park, Nr Aberstwyth

Carmarthen Bay Holiday Park, Kidwelly

No, all are Park Resorts Holiday Parks are in UK, situated at beautiful coastal locations throughout England, Wales and Scotland.

On the Park Resorts website www.park-resorts.com we have contact information for each of our Parks. Please see the 'How to Find Us' section on the Park pages. In addition you can find the Park contact details within the Terms & Conditions.

If you have friends or family that would like to visit you whilst on holiday with Park Resorts, we do ask that they visit reception, so that the Duty Manager can arrange a Day Pass for them.

Although it is important to note that only those people listed on the booking can occupy your accommodation and use the facilities of the Park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

Detailed instructions on how to get to our Parks can be found on our website www.park-resorts.com. Choose your Park and then select 'How to Find Us'.

Yes, most of our Parks have a cash point where you can withdraw money. There is however a small charge for this service. Please check with the park for details.

We accept touring caravans at 21 of our Holiday Parks and have camping facilities at 12 of these Holiday Parks:

Touring & Camping Parks are:

Breydon Water

Kessingland Beach

Lower Hyde

Nodes Point

Thorness Bay

Sandylands

Ty Mawr

Warden Springs

Waterside

Martello Beach

Landguard

Skipsea

Touring Only (No Tents):

Brynowen

Sandy Bay

Naze Marine

Highfield Grange

Camber Sands

Sunnydale

Withernsea Sands

Crimdon Dene

Eyemouth

No we do not. Many of our parks do accept touring caravans in part-exchange for a static holiday home.

We sell a wide range of new and previously owned holiday homes at all our 37 Parks, to suit all budgets. We also offer affordable finance plans, in addition to our unique letting programmes, so that you can earn extra income.

For your FREE Information Pack and Guide to Ownership DVD Freephone 0871 664 9808 or visit us online at www.park-resortsownyourown.com

Park Resorts are always keen to recruit, talented and enthusiastic team members. We have a recruitment section on our website, where you can apply online for a specific position. Click on 'Jobs' on our website.

Alternatively, you can ask at the Parks for an employment application form.