Terms and Conditions

Information about your self-catering holiday:

Please note that, unless stated otherwise, the holiday information and conditions of booking detailed here apply to any bookings with Park Resorts. Please call if you are unsure of anything within these Terms & Conditions.

All bookings are subject to acceptance of these Terms & Conditions and to availability.

'No Quibble' refund

We’re so confident that you’ll be satisfied with our accommodation that everything comes with the following guarantee: If you’re not entirely satisfied with the standard of cleaning or maintenance in your accommodation and decide not to stay in it at all as a result, we will let you choose to take an alternative equivalent caravan (subject to availability) or have a full ‘No Quibble’ refund. Complete peace of mind for your holiday.

To take advantage of the 'No Quibble' refund you must NOT stay in your accommodation. If you are not satisfied on entering your accommodation you must speak to reception on the Park immediately so they are able to arrange a suitable alternative. If you stay in the accommodation overnight you will not be eligible for the refund.

Newspaper Promotional Bookings

Please note that with newspaper promotional bookings, the following terms and conditions apply. These specific terms will override any of our other Terms & Conditions that conflict with them. Please note that the rest of our Terms & Conditions, as set out below, will continue to apply to the extent that they are not overridden by the specific ones in this section.

After we have received your initial payment, we will send you a confirmation email (if you have provided an email address at the time of booking) or letter (if you have not). That will set out any additional charges that apply to your holiday and that you must pay (for example, bed linen and entertainment passes are not included in your holiday, and additional charges apply for these.)

Your total holiday cost must be paid in full within 14 days of the date the confirmation is issued to you. If your confirmation has been emailed to you, this will be within 14 days of the confirmation reaching your inbox.

If your total holiday payment has not reached us within this time, your booking will be cancelled and no refunds will be made.

No amendments can be made to the date(s) or Park(s) that your booking has been made for.

Isle of Wight ferry travel is not available through Park Resorts and must be booked through Red Funnel as per your booking information, stated either in the newspaper or on the website through which you made the booking.

The Cancellation Plan set out below is not available for newspaper promotional bookings and if you choose to cancel any such booking, no refunds will be due or paid.

Website accuracy

We take every care to ensure that the details on this website are accurate at time of going live. Pricing errors can occasionally be made, if you happen to spot an error we are under no obligation to honour this price. Photographs are taken at our Parks and are intended for guidance only. Layout plans are for illustrative purposes only. Please note that not all items will be identical at all Parks. Please note times to beach, railways and bus stops are approximate and services for these may vary or be limited. Times to attractions were sourced using www.theaa.com and are approximate. Local attractions and event dates were accurate at the time of being published but are all subject to changes made by the individual organisers and attractions. We recommend you check directly with the attraction for full details of dates, events and opening times.

Arrival and departure times

Holiday Accommodation:

Your accommodation is available on your holiday start date from 1.30pm if you have booked a Gold, Gold Plus, Platinum or Signature Lodge unit, 2.30pm for Silver or Silver Plus and 4pm for Bronze. You are welcome to use the Park facilities until your accommodation is ready. You will need to vacate your accommodation by 10am on the day of your departure.

Touring & Camping Pitches:

Pitches are available from 12pm onwards on the day of your arrival. We are also happy to welcome you at the Park before check in and you can make full use of the facilities.

In order for us to prepare for our next guests you will need to vacate your accommodation or pitch by 10am on your day of departure.

Late arrivals

If you expect to arrive after 7pm on the first day of your stay, please let the Park know so that we can make arrangements for you to collect your keys. Unless the Park is previously notified, you must claim your accommodation by 8am on the day after your holiday was due to start, otherwise we will treat your booking as cancelled.

A great place to stay

Unfortunately, we cannot accept same sex groups under the age of 18 yrs. Other parties of young people are accepted at the Company’s discretion. When purchasing alcohol, you may be asked to show identification to prove that you are 18. We will accept a passport, photographic driving licence or a valid proof of age card. Holidaymakers are not permitted to bring working vehicles onto the Park. This includes pickup trucks, vans and open back trucks.

Special requirements

If you have any special requests regarding your holiday accommodation or touring pitch, please advise us when making your booking. You will then need to confirm your request in writing either by post or email. Please include your telephone number in case of any query. We will endeavour to meet your requests, however this can not be guaranteed and is not a condition of booking.

Guests with disabilities

We are happy to provide as much advice and information as possible to people with disabilities who wish to holiday at our Parks. It is important that you talk to the Park direct or our reservations team before making the booking as, for example, not all Parks or accommodation are suitable for guests with disabilities and wheelchair access may be limited. The rural nature of some of our Parks may make them unsuitable for wheelchair users. Many of our Parks have caravans specially adapted for wheelchair users. Please note that due to their weight and size, our accommodation is not suitable for electric wheelchairs. All requirements must be confirmed in writing or email and are subject to availability. Special requests can not be made a condition of your booking as they are always subject to availability.

Dogs and other Pets

Holiday Accommodation:

Dogs are only permitted in Bronze accommodation (excluding 2013 models) at a charge of £50 per dog, per week and £30 per dog for a short break. A maximum of 2 dogs are allowed per accommodation. Dogs are not permitted in holiday accommodation at Eyemouth Holiday Park.

Dogs are also allowed in your tent, tourer or motorhome, the charge is £3 per dog per night, up to a maximum of 2 dogs per pitch. Dogs must never be left in a tent, tourer or motor home on their own. Doge are not permitted in Ready to Use Tents at Nodes Point Holiday Park.

General Park Requirements for Dogs

Where dogs are allowed, they must always wear a collar and identity tag and be kept on a lead under the control of a responsible adult at all times. They must not be left in accommodation unattended. Dogs and other pets are not allowed in facility buildings, restaurants or food servery areas and swimming pool areas. Dogs are allowed only in Bronze standard accommodation, excluding new model caravans. These restrictions do not apply to guide dogs. We reserve the right to require the owner of any dog or other pet to remove it from the Park if we consider it a nuisance or to be interfering with the general comfort of guests.

Certain types of dog are not permitted on any Park Resorts Park, in order to maintain the safety and well being of all our guests. These include, but are not restricted to, Pit bull Terrier, Dogo Argentino, Fila Brasiliero and Japanese Tosa. Please contact the Park prior to booking to confirm that your breed of dog can be accepted.

Other pets may be permitted at the discretion of the Park General Manager. Please contact the Park directly to discuss charges prior to making your booking.

Cots and highchairs

Travel Cots for caravans and chalets are available at a charge of £10 per short break and £15 per week. Your travel cot must be collected from reception, where £10 deposit is also payable. This deposit will be returned to you once the travel cot is taken back to reception in the condition it was hired, at the end of your holiday. Please remember to bring your own cot linen. In most accommodation the travel cots will fit in the living room only. A limited number of highchairs can be hired at most Parks. Please contact the Park directly for details. All of the above are subject to availability. Please request at the time of booking.

Children

Children remain the responsibility of their parents or guardians at all times, as they do at any of our activities or facilities. The club activities form part of our entertainment programme, and are not childcare facilities. We do not provide supervision of the children during sessions.

It is important that you always know where your children are, and that you know the times that the activities start and finish. It is particularly important that you make sure that your children understand that they should always obey the instructions of the Teamstars, The Mix Leaders, Sports Instructors and Lifeguards, so that the possibility of accidents can be reduced.

Your Holiday Environment

It is advisable to acquaint yourselves with your holiday environment as soon as you arrive. Walking over grassy and often undulating ground, or through wooded parkland may also be unfamiliar, and contain aspects of wildlife such as rabbit holes that you and your children need to avoid.

Local Authority planning constraints, that help to preserve the rural nature of the Parks, also limits the amount of street lighting that can be provided at some locations for the same reason. It is also intentionally reduced to assist our guests in having a pleasant night's sleep. Street lighting directly around the touring fields is kept at a low level to assist children to sleep at night.

So please take care when walking around the Park and remember that you are in an unfamiliar environment, particularly at night. It is always advisable to carry a pocket torch to assist you and to avoid any holiday accidents.

In line with current legislation, please note that with effect from July 1st, 2007 all Park Resorts Holiday Parks in England, Wales and Scotland follow the new legislation meaning that all their venues are designated non smoking areas. We ask holidaymakers to please refrain from smoking in their holiday accommodation.

As many of our Parks are set in rural locations, please be aware that some little insects may find their way into your accommodation, which we cannot be held responsible for.

Please take care

Please treat the property, facilities and accommodation at your Park with respect and care so that other guests may continue to enjoy them. In the event that you notice damage to any facility or in your accommodation please report it to reception immediately so that we can take appropriate action. Caravans are carefully cleaned between bookings. However, they are not 'Spring' cleaned during bookings, so please assist our cleaners by leaving your accommodation how you would wish to find it.

Accommodation will be inspected at the end of the holiday and you may be charged for any loss or damage found. We reserve the right to enter accommodation under any special circumstances or emergencies.

Licensing Laws

In accordance with UK licensing laws, we can only sell alcohol to persons aged 18 or over. We may require you to show proof of age using an approved form of identification. We accept the following forms of ID at Park Resorts: full passport, a new style driver's licence incorporating a photograph, a valid proof of age card.

Smoking Policy

In line with current legislation, please note that with effect from July 1st, 2007 all Park Resorts Holiday Parks in England, Wales and Scotland follow the new legislation meaning that all their venues are designated non smoking areas. The legislation does not apply to holiday accommodation, although we would ask holidaymakers to please refrain from smoking in their holiday accommodation.

Use of your holiday home

Only those people listed on the booking can occupy your accommodation and use the facilities of the Park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

If you have any friends who wish to visit you while you are staying with us, please see the Duty Manager who will arrange a day pass for them.

It is illegal to smoke inside enclosed public buildings in England, Scotland and Wales. Outside smoking areas will be provided. We ask holidaymakers to refrain from smoking in the accommodation. We cannot guarantee smoke free accommodation or any holiday home to be free from allergens. Some accommodation offered as holiday lets are caravans sub-let to us by owners.

Use of your touring pitch

Only those people listed on the Booking Confirmation can occupy your pitch and use the facilities of the Park. If this legal requirement is not met, your booking will be terminated and you will be asked to leave, with no refund made.

One tourer, motorhome or tent only is permitted per pitch. If your caravan or motorhome is larger than 12ft, please contact the Park of your choice. Please note that trailer tents are regarded by us as tents, and can only be booked onto Parks that accept tents. We can not accept working vehicles on site, this includes pickup trucks, vans and open back trucks.

Unreasonable behaviour

For the convenience of our guests, we reserve the right to terminate the party's holiday without compensation or refund, where the unreasonable behaviour of the persons in the holiday party might impair the enjoyment, comfort or health of other guests, our team members or staff. This may include but is not limited to verbal or physical abuse, and will be up to the management's discretion.

Infectious diseases

Infectious or contagious diseases could easily be passed to other guests while on holiday. You must inform the Duty Manager should you contract any such illness while on holiday. In order to protect our guests and staff, anyone found to have such a condition may be confined or requested to leave the Park. Please note that in such circumstances we are unable to offer refunds and we therefore recommend you take out your own insurance.

Prices

We reserve the right to increase prices where there is an increase in value added tax or any other tax applicable to your holiday. Prices shown are inclusive of VAT at a rate of 20%. Please note that brochure prices and charges may change depending on market pressures and in exceptional circumstances.

Please note that all vehicles, caravans, trailer tents or tents in which people sleep will be charged at the relevant pitch price per night. Seasonal and long stay toruing bookings (bookings over 28 nights in duration) must be paid prior to your arrival on the Park.

Some accommodation is sub-let by us on behalf of private owners who are not registered for VAT. In such cases the price shown in the brochure does not include VAT on the booking charge, but does include a handling fee (which includes VAT). In any event the price shown remains the same. Please note where discounts and vouchers available at the Parks are stated, these may be withdrawn at anytime and are all subject to availability.

Please Note: Discounts and promotional offers may be made in conjunction with this website. Such discounts include VAT at 20%. The cost per holiday accommodation, after any discounts, must be a minimum of £109 per week and £59 per short break. The cost per pitch must be a minimum of £5 per pitch per night. All offers are subject to availability and we reserve the right to withdraw or change these prices at any time.

Please write to us if you require further information.

Availability of facilities and entertainment

On Park entertainment and access to facilities is included in the price of your holiday. This element of the inclusive holiday cost is detailed below. For touring & camping holidays, your pitch price includes 4 entertainment passes which permits access to the facilities & entertainment. Additional passes for camping & touring customers are available at the Park for £5 per person.

Bideford Bay, Breydon Water, Brynowen, California Cliffs, Camber Sands, Carmarthen Bay, Cayton Bay, Highfield, Kessingland Beach, Landguard, Lower Hyde, Naze Marine, Nodes Point, Romney Sands, Sandy Bay, Sandylands, Skipsea Sands, Southview, Thorness Bay, Ty Mawr, Valley Farm, Whitley Bay:

29 March - 11 April and 24 May - 29 August
£52 per 2 bedroom unit per week, £64 per 3 bedroom unit per week.

All other dates
£38 per 2 bedroom unit per week and £48 per 3 bedroom unit per week.

3 and 4 night breaks are at 65% of the above.

Nb: This is for information only and is NOT a supplement to your holiday.

Ashcroft Coast, Barmston Beach, Church Point, Coopers Beach, Cresswell Towers, Crimdon Dene, Eyemouth, Heacham Beach, Manor Park, Martello Beach, Shurland Dale, St Margarets, Sunnydale, Warden Springs, Waterside, Weeley Bridge, Withernsea Sands:

29 March - 11 April and 24 May - 29 August
£42 per 2 bedroom unit per week, £52 per 3 bedroom unit per week.

All other dates
£28 per 2 bedroom unit per week and £38 per 3 bedroom unit per week.

3 and 4 night breaks are at 65% of the above.

All holidaymakers' names are registered at the Club on the Park. Indoor and outdoor swimming pools are subject to seasonal opening times. Please contact the park directly for details. You will receive entertainment passes appropriate to your party size or accommodation berth total. These must be carried at all times as our staff carry out regular and random checks when entering the facilities and entertainment. Please note that a responsible adult or parent must accompany a child under 8 years of age or all non swimmers under the age of 14 in the swimming pools, keeping an eye on children at all times. One adult can accompany a maximum of 2 children, under 8 years of age. On arrival you will be issued with a safety guide, please ensure you read through this carefully and adhere to the guidance given in the leaflet. Children under 1 meter in height are not permitted to use the flumes. Please note that session bathing may apply at certain Parks. Other facilities may also have height and age restrictions. Please check at the time of booking.

The operation of our Parks is subject to legislation and the guidelines laid down by the Health & Safety Executive and Local Authorities and their codes of practice. We accordingly reserve the right to adjust our services in order to meet these standards. It is possible that in some circumstances accommodation, entertainment or a facility may have to be temporarily withdrawn, due to maintenance, renovation, adverse weather conditions, changes in governmental legislation, or any other factor outside our control.

We reserve the right to make such alterations in the above circumstances without prior notice, and are unable to accept liability for the loss of an advertised facility, or to pay compensation for any inconvenience caused. Should changes occur, we will advise of these changes, where made prior to booking and will use reasonable endeavours to advise guests already booked of any changes made after their booking and before their holiday commences.

Holidaymakers are not permitted to bring their own alcohol into the entertainment complex or bar.

Bookings made through newspaper promotions do not include entertainment passes or bed linen. Please refer to newspaper promotions terms and conditions for further information.

Please call for Park final competition dates. These will be posted on the website as soon as they are confirmed.

Travel arrangements

Where you take up the additional offer of ferry travel, all party members are subject to the terms and conditions of the service operator(s). Full details available on request. We can not be held responsible for any unusual or unforeseen circumstances, including delays or breakdowns, on the part of ferry operators, which are beyond our control.

Tesco bookings

We are happy to accept Leisure Vouchers or Tesco Clubcard Reward Vouchers as payment towards your Park Resorts Holiday (this excludes your deposit). All payments must be received within 3 working days after your booking has been made. Park Resorts do not accept any liability for lost or stolen vouchers (we recommend recorded post). Vouchers may not be used to purchase goods or services on Park and all bookings made using vouchers must be via the Park Resorts sales hotline on 0843 309 2599. We will not accept vouchers for internet, newspaper promotional bookings or Travel Agent bookings.

How to book with Tesco vouchers

Decide which Park Resort Holiday Park you’d like to visit and when and then call Park Resorts at least 14 days before your holiday start date. You must be in possession of your Clubcard Holiday tokens before you book. All breaks are subject to availability, so please book as far in advance as possible. Holiday tokens are valid against 3 night weekends, 4 night midweek stays and 7 night full week breaks based on per caravan unit available. Your Holiday tokens are only applicable against the main 2013 holiday brochure prices and cannot be redeemed against special offer prices or booked online.

To book your Park Resorts Holiday please call 0843 309 2599.

Phone lines are open 7 days a week: Mon-Fri 9am-9pm. Saturday 9am-6pm. Sunday 10am – 4pm. Calls charged at 5p a minute from a landline. Mobile charges may vary.

Please Send your Holiday tokens to:
Finance Admin Team
Park Resorts
Swan Court
Waterhouse Street
Hemel Hempstead
Herts, HP1 1FN

Once your booking has been made:
Call 0843 309 2595.with any further queries
Monday to Saturday 9am – 6pm

Please inform the Reservations Consultant that you are using holiday tokens to pay for all or part of your holiday, at the start of the call, so that they know how to manage your booking. Please note only Holiday tokens will be accepted by Park Resorts.

A £50 deposit is required to secure your booking which can be paid using a debit/credit card at the time of booking.

Holiday tokens can only be used against 2013 Park Resorts brochure prices and cannot be used in conjunction with any website prices, other promotional offers, including early booking and advance booking discounts.

Holiday tokens cannot be used to pay for extras such as retail items, food or beverages. Holiday tokens are redeemable against the accommodation unit only and exclude Signature & Platinum Lodges, Platinum Caravans, Isle of Wight crossing, all supplements, food and beverage spend on Park and retail items. The Isle of Wight ferry crossing will need to be paid in full using a debit/credit card at the time of booking.

All bookings are subject to availability with limited availability during peak weeks and school holidays. The maximum holiday duration bookable with Tesco vouchers is 7 nights.

Holiday tokens may only be used by the Clubcard Holder (whose name is printed on the Tokens) however there can be more than one named Token per booking as long as that person(s) is traveling too. Holiday tokens cannot be given as gifts.

The Reservations Consultant will take your booking details and provide you with a booking reference. Please write your booking reference on your holiday tokens, complete and detach the form below and send them both to Park Resorts Holiday Administration Department (details as above).

NB: Your holiday tokens must arrive at Park Resorts within 3 days or your reservation may lapse and you may lose your deposit. Please note that Holiday tokens cannot be replaced, so we recommend that you send them to Park Resorts by Special Delivery.

You cannot add more Holiday tokens to your booking at a later date, so please enclose all your Holiday tokens for this booking. You will need to state the total value of Holiday tokens at the time of booking.

After using your Holiday tokens, any balance outstanding on your chosen holiday may be paid for by cheque, debit or credit card. Details of these will be taken at the time of booking.

On receipt of your Holiday tokens, Park Resorts will process and confirm your booking and send your confirmation to you by post. Please note any outstanding remittance will be required 8 weeks prior to your break start date.

Things to remember

Please note that your holiday must be booked within the 6-month validity period of the Token – the holiday does not have to be taken within this period.

Once you have received your holiday tokens, you must book your holiday at least 14 days prior to your intended departure date.

All holidays & pricing are subject to availability and can be withdrawn at anytime. For full terms & conditions please refer to the current Park Resorts brochure. Park Resorts cancellation policy applies to all cancellations.

Holiday tokens cannot be used to pay deposit unless the entire holiday is paid for in Holiday tokens.

Holiday tokens are valid for 6 months and can be used as full or part-payment of the cost of your holiday. Holiday tokens can be used on new bookings only.

You may use more than one reward token per booking. No change will be given if the value of Holiday tokens is greater than the cost of the break; however, any shortfall can be made up with a cheque, debit or credit card at the time of booking.

It is very important that you check that your holiday insurance covers the loss off the value of your Clubcard Vouchers should you have to cancel. Most policies do not cover such a loss. Tesco Personal Finance can offer a policy, which does cover loss of Clubcard Voucher value under an insured event. For details Phone 0845 300 8800.

Isle of Wight Ferry Offer

Details of the Isle of Wight ferry travel arrangements will be confirmed to you on your confirmation. Follow the link in your email confirmation or call us to request your promotional ferry crossing. Please check the details and all you need to do is quote your ferry reference at the port where tickets will be issued. Please arrive at least 30 minutes before your departure time. For our Isle of Wight Ferry Department call 0843 309 2500, Monday to Friday 9.00am - 6.00pm, Saturday 9.00am - 5.00pm, Sunday - closed.

The inclusive ferry offer applies to some Static Holidays, and may include static caravan accommodation, chalets and lodges only. Camping and Touring bookings are excluded from the inclusive ferry offer

Please note: Ferry travel for newspaper promotional bookings is not available through Park Resorts and must be booked through Red Funnel according to the booking information stated either in the newspaper or on the website through which your booking was made.

TV filming and photography

Due to the increasing popularity of Park Resorts Holidays we often receive requests from TV and other companies to film or take photographs on our Parks including shooting our own promotional material. Every effort is made to ensure filming or photography does not intrude on your holiday and we will always endeavour to ensure that it is made clear to guests when taking place. Consent will be sought to film or photograph individuals before it takes place by the company taking the film or photographs but please ensure you and your family are aware of the positioning of cameras at all times. We will not accept responsibility if, contrary to your wishes, you appear on film or in photographs and we will not make any financial award or payment of any kind. No photography is allowed to be taken in the swimming pool areas, unless organised by Park Resorts for promotional purposes and with the consent of the individuals being photographed.

Want to star in our website and brochure?

Post your holiday snaps of the Park onto Facebook and we could be using your picture in our brochure and on our website. Dig out those holiday albums or get snapping when you visit the Park. Photos can be of any aspect of the Park – accommodation shots, entertainment or just simply showing what a fab time you’ve had!

By posting your photos on our pages you are automatically giving us permission to use these shots in our brochure and on our website. We will always do our best to notify you if your pictures are used. We reserve the right to remove any unsuitable pictures from our Facebook and website pages.

Data Protection

The information you give us in connection with your booking is held securely on our computer system and dealt with in accordance with the Data Protection Act. By providing us with the information you are deemed to accept this and to have the consent of all members of your party to this. We keep this information to help us improve our service to you and to provide you with information about our holidays by telephone, e-mail and post. If you have registered to receive news and special offers by post, email, or sms, by any means other than booking then we will contact you by your preferred contact method to keep you informed of our latest news and offers. If you would prefer not to receive this information from Park Resorts then please contact us at Park Resorts Ltd, Swan Court, Waterhouse Street, Hemel Hempstead, Herts, HP1 1FN.

We will not disclose this information to any person outside Park Resorts Ltd, other than our agents and contractors for the purpose of carrying out your instructors, unless we are legally required to do so or for the purpose of crime prevention. We use CCTV cameras at some locations at our holiday parks for crime prevention and safety reasons.

Company Information Registered in England and Wales No: 4133998 Registered Address: Park Resorts Ltd, 3 Bunhill Row, London, EC1Y 8YZ

If you have a comment

If you are dissatisfied with any aspect of your holiday, please speak to the Park Reception. In most cases they will be able to help you immediately and resolve your issue, so that you can enjoy the rest of your stay. However, if you are still dissatisfied, you must then make an appointment to see the Duty Manager and record your complaint with them. If, at the end of your holiday, you feel that we have not dealt with your complaint satisfactorily, and you would like to take it further, the person who is the lead name on the booking should contact the Customer Services Department at our Hemel Hempstead office (Swan Court, Waterhouse Street, Hemel Hempstead, HP1 1FN) or email customerservices@park-resorts.com, no later than 28 days after the end of your holiday. We are only able to take action on any complaints that are first brought to the attention of the Reception team and Duty Manager whilst you are on your holiday and secondly received by the Customers Services Department from the person who is the lead name on the booking within 28 days, unless there are exceptional circumstances. It is necessary for Park Resorts to impose these limitations so that we have the opportunity to solve the problems experienced fairly and effectively.

Any questions?

We try to ensure that this website has all the information you need to book the right holiday for you. Should you have any queries or special requirements not covered here, please call our Booking line on 0843 309 2597 or contact us online.

How to Secure your Booking

Secure your booking from only £50

Your deposit per holiday home is all that we require to secure your booking, with the balance payable 8 weeks before the holiday start date. Please note that payments not received by the due date will result in a cancellation. Insurance and Cancellation Plan Premiums must be paid at the time of booking. All bookings made within 8 weeks of the holiday start date must be paid for in full including any Cancellation Plan and Insurance Premiums required. Please bring your final confirmation with you and present it on arrival. As part of our drive to become a greener company and help the environment, we will charge a £2 fee for all postal communications.

Please note we do not accept cash on arrival.Enjoy the speed and convenience of paying by debit or credit card. There is no charge for payments made by debit cards. Because we incur credit card charges when you book, we do charge just 1.5% for all credit card payments to help cover this cost. This cost is subject to change. Payment can be made by cheque, which must be received within 5 working days of making your provisional booking. Cheques should be made payable to Park Resorts Ltd and sent to Holiday Accounts at the address below. Please ensure the name of the person making the booking and your holiday reference number is clearly written on the back of the cheque.

PayPoint

Spread the cost of your holiday with regular cash payments throughout the year at one of over 9,000 PayPoint outlets. Your confirmation invoice will include a barcode. Take this to your local PayPoint outlet and your payment will be registered by the barcode. Look for the distinctive yellow and purple PayPoint symbol displayed at many newsagents, convenience stores and petrol stations.

Conditions of Booking

The Holiday Contract

The following terms and conditions (the booking conditions) and the provisions contained in the ‘Information About Your Holiday’ and ‘Easy Ways to Book’ sections of our website will apply to your booking.

The person who books the holiday by telephone, internet, on Park or travel agent will be accepting the booking conditions on behalf of the holiday party. A contract between you and Park Resorts will come into existence when you have made your booking by telephone, online via the internet or through your travel agent.

If you have made your booking by telephone. We will tell you on the telephone and give you a booking reference number.

If you have booked online over the Internet. We will tell you over the Internet that your booking is confirmed by giving a booking reference number. You will also receive email confirmations confirming your reservation, payment success and completion of your booking.

If you make your booking through a travel agent, when your travel agent tells you your booking is confirmed.

The contract binds you and all the members of your party. It is your responsibility to ensure that all members of your party accept the terms of the contract set out in these terms and conditions of booking. Failure to disclose all relevant information or comply with these terms may lead to termination of the contract and loss of the booking.

We reserve the right to decline or terminate the booking of any guest(s) whose behaviour interferes with the general comfort and safety of other guests and staff. In this event no refunds will be made. This may include, but is not limited to, verbal or physical abuse and will be up to the management’s discretion. We cannot be held responsible for other people’s behaviour whilst on holiday with us.

Changes to your Holiday by you

After you have paid your deposit you may wish to change some elements of the Holiday, e.g. type of accommodation or lead name. We will try to meet your request, however, a charge of £20 per alteration to the holiday may be payable. Substantial changes, such as a change of location or holiday date will be treated as a cancellation (see below). Please note that if you have booked a newspaper promotional holiday no changes can be made to your date or park.

Any changes must be made at least 8 weeks before the holiday date, and be confirmed to us in writing by the person who made the booking, or their Travel Agent. Where changes are sought to be made within 8 weeks of the start of the holiday it may be treated as a cancellation, and be subject to cancellation charges as outlined below.

If you cancel your booking

It may be necessary to cancel your holiday due to illness, accident or change of circumstances. If you have taken out our cancellation plan, payments arising from cancellation may be covered as detailed below. Please note that if you have made a newspaper promotional booking and you choose to cancel your holiday no refund will be made.

As soon as you know you need to cancel, call the Administration Hotline on 0843 309 2595 (calls charged at standard national rate), or see your travel agent and confirm the cancellation in writing.

The letter must be signed (where possible) by the person who made the booking or their travel agent. If you have not taken out our Cancellation Plan, cancellation charges are calculated as follows from the date your written instructions are received.

Length of time	Cancellation charge
56 days or more	Deposit*
43-55 days	30% of holiday cost*
29-42 days	50% of holiday cost*
8-28 days	90% of holiday cost*
7 days or less	100% of holiday cost*

* plus Insurance and Cancellation Plan Premiums, Deposit, Credit Card fee and Admin fee where applicable

If you have not arrived by 8am on the morning after your break was due to commence or contacted the Park concerned to confirm when you will arrive, except in exceptional circumstances, we will assume that the break is cancelled and the total holiday cost including the Cancellation Plan and insurance premiums will be forfeited.

Cancellation Plan

Enjoy extra peace of mind with our Cancellation Plan for your holiday booking. This plan is great value at

• £25 Per holiday home per week
• £17 Per holiday home per short break

Or for Touring & Camping pitches the cancellation plan is charged at.

• £10 Per pitch - for 1 - 3 nights
• £16 per pitch - for 4 - 7 nights
• £23 per pitch - for 7 or more nights

The Cancellation Plan covers your holiday cancellation in the event that any member of your party is unable to travel due to:

• Sickness
• Redundancy
• Jury Service
• Bereavement

Proof will be required in writing, by recorded delivery prior to the confirmed start date of your holiday. This will need to be as follows:

• Sickness - Doctors Certificate
• Redundancy - Employer's notification
• Jury Service - Court notification
• Bereavement - Death Certificate

Once covered by our Cancellation Plan and one of the above categories applies, you will be entitled to a full refund of all holiday monies paid, subject to an administration charge of £50 and Cancellation Plan fee. Please note the sliding scale of monies payable, under Conditions of Booking, should you not participate in the Cancellation Plan.

Changes to your holiday during your stay

We always do our best to limit changes to your holiday during your stay, however we cannot accept responsibility nor compensate for circumstances such as *force majeure. *Force Majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

If we make any major alterations to your booking

We try very hard to provide all facilities and entertainment as advertised in our brochure and website. It may however be necessary to make some alterations in advance of your holiday. If such a change is necessary, we will endeavour to advise you, or your travel agent in writing as soon as possible, and give you the options in the section entitled 'If we cancel your booking'. For minor or last minute alterations, please see the section entitled 'Availability of facilities and entertainment' above.

If we cancel your booking

We always endeavour not to change the date or cancel your booking, but in exceptional circumstances this may be necessary. We will inform you of the change of date or cancellation as soon as possible and give you the following options.

• a. accept the alternative arrangements as notified to you
• b. choose another available break from us at the advertised price
• c. cancel your holiday with a full refund of any money you have paid

We do not pay compensation in circumstances where we have to cancel your booking including those arising from *force majeure. *Force majeure means circumstances beyond our control including (but not limited to) industrial disputes, natural disasters, fire, technical problems, bad weather and acts of government.

Limitation of Liability

We accept responsibility for those arrangements for your holiday that are within our control, but we cannot accept liability for any loss or damage suffered by you or any member of your party unless there was wilful default by us, our employees or agents.

Please note that your personal belongings are your responsibility at all times and we cannot be held responsible for any loss or damage. No action can be taken in respect of any complaint not brought to the attention of the Park Duty Manager. Please see the section entitled 'If you have a comment' for full details of our customer services policy.

Local attractions

We accept no responsibility for information in this brochure relating to local attractions, including details of distances, timings and activities. We provide this in good faith for information purposes only but make no recommendations in respect of any attraction, have not verified that the listed details are accurate or up-to-date and accept no responsibility for any reliance by you on them. You must make your own enquiries and arrangements (including, where appropriate, having any necessary insurance cover in place) regarding the attractions with the operators and local tourist information centres. Where we list attractions in this brochure we do not do so as agent for the owner or operator of any attractions and so have no liability for any loss or damage suffered by you whether in contract or negligence as a result of any reliance on the information contained herein, or for any loss or damage suffered by you in visiting or purchasing any ticket for any such attraction.

Group bookings

If you come away with friends or family members, a special occasion, a trip away with your club, association or even a large event, we can help make your next group holiday extra special! We welcome small to large groups for weekend and midweek short breaks or 7 night stays.

Group bookings cannot be taken online. Please call 0843 309 2616 to book your group break. Please e-mail groupsales@park-resorts.com for more information.

Sparky's Helping Hand

Sparky's Helping Hand is an important venture for Park Resorts, providing support to The Variety Club Children's Charity.

Park Addresses

Park Resorts Holiday

Parks can be contacted at the following addresses:

Bideford Bay Holiday Park Bucks Cross Nr Bideford Devon EX39 5DU Tel: 0843 309 2549 bideford.bay@park-resorts.com

Thorness Bay Holiday Park Thorness Lanes Thorness Nr Cowes Isle of Wight PO31 8NJ Tel: 0843 309 2576 thorness.bay@park-resorts.com

Lower Hyde Holiday Park Languard Road Shanklin Isle of Wight PO37 7LL Tel: 0843 309 2565 lower.hyde@park-resorts.com

Landguard Holiday Park Landguard Manor Road Shanklin Isle of Wight PO37 7PJ Tel: 0843 309 2564 Landguard@park-resorts.com

Nodes Point Holiday Park Nodes Road St. Helens Ryde Isle of Wight PO33 1YA Tel: 0843 309 2568 nodes.point@park-resorts.com

Camber Sands Holiday Park New Lydd Road Camber Near Rye East Sussex TN31 7RT Tel: 0843 309 2553 camber.sands@park-resorts.com

Romney Sands Holiday Park The Parade Greatstone New Romney Kent TN28 8RN Tel: 0843 309 2569 romney.sands@park-resorts.com

St Margaret's Bay Holiday Park Reach Road St Margarets-at-Cliffe Nr Dover Kent CT15 6AG Tel: 0843 309 2574 stmargarets.bay@park-resorts.com

Warden Springs Holiday Park Thorn Hill Road Warden Point Eastchurch Isle of Sheppey Kent ME12 4HF Tel: 0843 309 2579 warden.springs@park-resorts.com

Shurland Dale Holiday Park Warden Road Eastchurch Isle of Sheppey Kent ME12 4EN Tel: 0843 309 2572 shurland.dale@park-resorts.com

Ashcroft Coast Holiday Park Plough Road Minster-on-Sea Isle of Sheppey Kent ME12 4JH Tel: 0843 309 2547 ashcroft.coast@park-resorts.com

Waterside at St Lawrence Bay Holiday Park Main Road St Lawrence Bay Southminster Essex CM0 7LY Tel: 0843 309 2580 waterside@park-resorts.com

Coopers Beach Holiday Park Church Lane East Mersea Mersea Island Colchester Essex CO5 8TN Tel: 0843 309 2557 coopers.beach@park-resorts.com

Weeley Bridge Holiday Park Clacton Road Weeley Nr Clacton-on-Sea Essex CO16 9DH Tel: 0843 309 2581 weeley.bridge@park-resorts.com

Martello Beach Holiday Park Belsize Avenue Jaywick Clacton-on-Sea Essex CO15 2LF Tel: 0843 309 2566 martello.beach@park-resorts.com

Highfield Grange Holiday Park London Road Clacton-on-Sea Essex CO16 9QY Tel: 0843 309 2562 highfield.grange@park-resorts.com

Valley Farm Holiday Park Valley Road Clacton-on-Sea Essex CO15 6LY Tel: 0843 309 2578 valley.farm@park-resorts.com

Naze Marine Holiday Park Hall Lane Walton-on-the Naze Essex CO14 8HL Tel: 0843 309 2567 naze.marine@park-resorts.com

Kessingland Beach Holiday Park Beach Lane Kessingland Nr. Lowestoft Suffolk NR33 7RN Tel: 0843 309 2563 kessingland.beach@park-resorts.com

Breydon Water Holiday Park Butt Lane Burgh Castle Great Yarmouth Norfolk NR31 9QB Tel: 0843 309 2550 breydon.water@park-resorts.com

California Cliffs Holiday Park Rottenstone Lane Scratby Great Yarmouth Norfolk NR29 3QU Tel: 0843 309 2552 california.cliffs@park-resorts.com

Southview Leisure Park Burgh Road Skegness Lincolnshire PE25 2LA Tel: 0843 309 2585 southview@park-resorts.com

Manor Park Holiday Village Manor Road Hunstanton Norfolk PE36 5AZ Tel: 0843 309 2584 manor.park@park-resorts.com

Heacham Beach Holiday Park South Beach Road Hecham Nr King's Lynn Norfolk PE31 7BD Tel: 0843 309 2561 heacham.beach@park-resorts.com

Sunnydale Holiday Park Resorts Sea Lane Saltfleet Lincolnshire LN11 7RP Tel: 0843 309 2575 sunnydale@park-resorts.com

Withernsea Sands Holiday Park Waxholme Road Withernsea Humberside HU19 2BS Tel: 0843 309 2583 withernsea.sands@park-resorts.com

Skipsea Sands Holiday Park Mill Lane Skipsea Driffield East Yorkshire YO25 8TZ Tel: 0843 309 2573 Skipsea.sands@park-resorts.com

Barmston Beach Holiday Park Sands Lane Barmston Nr. Driffield Yorkshire YO25 8PJ Tel: 0843 309 2548 barmston.beach@park-resorts.com

Cayton Bay Holiday Park Mill Lane Cayton Bay Scarborough North Yorkshire YO11 3NJ Tel: 0843 309 2555 cayton.bay@park-resorts.com

Crimdon Dene Holiday Park Coast Road Blackhall Colliery Nr Hartlepool TS27 4BN Tel: 0843 309 2559 crimdon.dene@park-resorts.com

Whitley Bay Holiday Park Blythe Road The Links Whitley Bay Tyne & Wear NE26 4RR Tel: 0843 309 2582 whitley.bay@park-resorts.com

Sandy Bay Holiday Park North Seaton Ashington Northumberland NE63 9YD Tel: 0843 309 2570 sandy.bay@park-resorts.com

Church Point Holiday Park High Street Newbiggin by the sea Northumberland NE64 6DP Tel: 0843 309 2556 church.point@park-resorts.com / sandy.bay@park-resorts.com

Cresswell Towers Holiday Park Cresswell Road Cresswell Northumberland NE61 5JT Tel: 0843 309 2558 cresswell.towers@park-resorts.com

Eyemouth Holiday Park Fort Road Eyemouth Berwickshire TD14 5BE Tel: 0843 309 2560 eyemouth@park-resorts.com

Sandylands Holiday Park James Miller Crescent Auchenharvie Park Saltcoats Ayreshire KA21 5JN Tel: 0843 309 2571 sandylands@park-resorts.com

Ty Mawr Holiday Park Towyn Road Towyn Abergele Conwy LL22 9HG Tel: 0843 309 2577 ty.mawr@park-resorts.com

Brynowen Holiday Park Brynowen Lane Borth Nr Aberystwyth Wales SY24 5LS Tel: 0843 309 2551 brynowen@park-resorts.com

Carmarthen Bay Holiday Park Part Way Kidwelly Carmarthenshire Wales SA17 5HQ Tel: 0843 309 2554 carmarthen.bay@park-resorts.com

OUR ADDRESS

Swan Court, Waterhouse Street, Hemel Hempstead, Herts, HP1 1FN.

Company Information

Registered in England and Wales No: 4133998 Registered Address: Park Resorts Ltd 3 Bunhill RowLondonEC1Y 8YZVAT registration number: 727677786

No party shall be allowed to reproduce any of the contents of this website (including photographs) without written permission of Park Resorts or any other copyright owner.

Bryanston Kenmore Manor Park Limited

Registered in England and Wales No: 05935553 Registered Address: 64 Great Suffolk Street London SE1 0BL VAT registration number: 894883255

Bryanston Kenmore Southview Limited

Registered in England and Wales No: 05936854 Registered Address: 64 Great Suffolk Street London SE1 0BL VAT registration number: 915739305