Contact us


Below are the details of the various ways to contact us at Parkdean Resorts

By Phone:

New Bookings and Enquiries:
0330 123 4788
Customer Service: 0344 693 3090
Holiday Payment: 0344 335 6712
Isle of Wight Ferry: 0344 335 3618
Wowcher Holiday promotions: 0333 207 9232
   
Small Groups:
(between 4 – 19 homes/pitches)
0344 335 3580
   
Newspaper holiday promotions:
9am till 7pm (Mon - Fri)
10am till 6pm (Sat/Sun)
View our Promotional FAQ's »
0344 809 9276
   
Large Group Bookings:
(more than 19 holiday homes or pitches)
0344 335 3384
At Parkdean Resorts we can cater for all kinds of groups, special interests, sporting and dance events, taking the whole or some of the Park. If you require any further assistance Please call our dedicated groups team on Monday to Friday 9am – 5pm.
   
Holiday Home Sales Telemarketing Team: 0344 335 3453
Holiday Home Owner Accounts Team: 0344 335 3523
   
Customers calling from abroad just change the prefix to +44 344 ... ... (drop the leading zero and replace with +44)

Holiday Sales Centre Opening Hours

Monday - Friday: 8am – 9pm
Saturday: 8am – 7pm
Sunday: 9am – 10pm


Holiday Home Ownership Customer Relations Enquiries

Monday - Friday: 9am - 7pm
Saturday: 10am - 6pm

Telephone 0191 216 4388 or e-mail us : ownership.feedback@parkdean-resorts.com


For Business enquiries

Call or email our Business Reception:

Telephone: 0191 256 0795 - 9am till 5pm (Mon - Fri)
Email: gosforth.reception@parkdean-resorts.com

Email

New bookings and general holiday enquires: heretohelp@parkdean-resorts.com
Customer service: heretohelp@parkdean-resorts.com
Payment enquiries: holidayadmin@parkdean-resorts.com
Isle of Wight Ferry queries: heretohelp.ferries@parkdean-resorts.com
Group bookings: groupenquiries@parkdean-resorts.com
Newspaper promotional holiday: promotions@parkdean-resorts.com

Need help after your stay?

Call or email Parkdean Resorts Customer Relations

Telephone: 0344 335 3615
Email: customer.relations@parkdean-resorts.com

Customer Relations Opening Hours

Monday to Friday 9am – 7pm
Saturday 9am – 5pm

By Post

Parkdean Resorts
2nd Floor
One Gosforth Park Way
Gosforth Business Park
Newcastle upon Tyne
NE12 8ET

Or you can use our Contact Us Form and we will make sure you get in contact with the best person to help you out.

If you feel you still need help, you can email us at customer.resolve@parkdean-resorts.com

You may also access the European Online Dispute Resolution (ODR) platform which allows you to raise any issues about an online purchase through the ODR platform. The ODR platform is a tool for online dispute resolution and can be accessed at http://ec.europa.eu/odr.

*Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls.