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Frequently Asked Questions

General Holiday Questions

We're always here to help. Our office address is: Park Resorts Ltd, Charter Court, Midland Road, Hemel Hempstead, Herts, HP2 5GE.  Our office number is: 01442 414100. Our reservations number is: 0330 123 4788. Our Customer Service number is: 0344 693 3090. *Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and count towards any inclusive minutes in the same way as 01 and 02 calls. If you would like to enquire about the price of a holiday please check this online or call our reservations line on the number mentioned above. We are unable to provide this information by email. Our friendly Holiday Hotline is generally open at the following times throughout the year: Monday to Friday from 8.00am to 9.00pm Saturdays from 8.00am to 7.00pm and Sundays from 9.00am to 8.00pm. Above are our opening times for our reservations line only. If you call our Office, opening times are Monday to Friday 9am to 5pm only. Don't forget you can book online 24 hours a day, 7 days a week.

2.00pm if you have booked onto a camping & touring pitch. 4pm if you have booked into a static holiday accommodation such as a caravan, lodge, chalet or cottage.  Please note if you are planning on arriving after 7pm on your check in day please phone your park reception to allow them to make special arrangements for your arrival. In order for us to prepare for our next guests we do ask that you vacate your holiday accommodation or tent/touring pitch by 10am on the day of your departure. If you are booked into St Margaret’s Bay Hotel we also ask you to check out by 10am. If you are booked into Southview Hotel you must check-out by 11am. Early check in or late departure may be available, but this will be at parks discretion on request, please contact your chosen Park for more information.

In order to check-in you will need your holiday confirmation letter, this will have been sent to you in the post unless you booked online, in which case you will have received this by email. Bed linen is supplied (unless booked through the sun or otherwise specified, this will need to be added to your booking) and your beds will be made up ready for your arrival, however we do not supply towels (towels are supplied in all lodges and platinum accommodation), toilet roll or dishwashing materials so please remember to bring these with you. Irons aren't always available so we recommend, if you require an iron, to bring your own. Remember to pack everything you require whilst you are with us. Most of our on Park shops stock essentials for anything you may have forgotten, and you will also find a shop in the local area.

Dogs are only permitted in our designated pet friendly units at a charge of £40 per dog. A maximum of 2 dogs are allowed per accommodation. Dogs are not permitted in holiday accommodation at Eyemouth Holiday Park. General Park Requirements for Dogs Where dogs are allowed, they must wear a collar and identity tag and be kept on a lead at all times. They must not be left in accommodation unattended. Dogs and other pets are not allowed in the Park buildings or pool areas. If a dog is proving to be a nuisance we reserve the right to require the owner to remove the dog from the Park. The following dogs are not permitted on our Parks: Pit-bull Terrier, Dogo Argentino, Fila Brasileiro and Japanese Tosa. Other pets may be permitted at the discretion of the Park General Manager. Please contact the Park prior to making your booking to discuss the charge.

Bookings of more than one unit of accommodation cannot be made online. For bookings of between 4 and 19 holiday homes/pitches please call our Groups phone line on 0344 335 3580. We accept rallies for organisations and other official groups and clubs at some of our camping & touring Parks located throughout the UK. With fantastic facilities & entertainment, plus great value for money pitch prices, our parks have a great atmosphere for your gathering. Please contact the Park of your choice to find out more information and to make your booking. Please note: Park Resorts operates family Holiday Parks and to maintain the family environment on our Parks we regret that we are unable to accept parties of people under the age of 18. Selected single sex parties, or parties of guests under the age of 25, may be accepted at our discretion, please check with our sales team or the park of your choice prior to booking. Benefit from our great group savings when you book 10 units of accommodation or more. Whether you’re a large family group requiring 19 units of accommodation, or a larger group on an organised event and want to use the whole park, we will always do what we can to make your event as special as possible. To enquire or book a group holiday of over 19 holiday homes/pitches please call 0344 335 3384 Monday to Friday 9am – 5pm or e-mail: Please note that group bookings are accepted at the Company’s discretion. We withhold the right to refuse a group booking based on a number of factors including availability, holiday start dates and the enjoyment of other guests and Owners on the Park. If you haven’t made a group booking and arrive in a group, we may tell you to leave the park without a refund.

2.00pm if you have booked onto a camping & touring pitch. 4pm if you have booked into a static holiday accommodation such as a caravan, lodge, chalet or cottage.  Please note if you are planning on arriving after 7pm on your check in day please phone your park reception to allow them to make special arrangements for your arrival. In order for us to prepare for our next guests we do ask that you vacate your holiday accommodation or tent/touring pitch by 10am on the day of your departure. If you are booked into St Margaret’s Bay Hotel we also ask you to check out by 10am. If you are booked into Southview Hotel you must check-out by 11am. Early check in or late departure may be available, but this will be at parks discretion on request, please contact your chosen Park for more information.
Travel cots for caravans and chalets are available for hire at a charge of £15. Your travel cot must be collected from reception. This deposit will be returned to you once the travel cot is taken back to reception in the condition it was hired, at the end of your holiday. Please remember to bring your own cot linen. In most accommodation the travel cot will fit in the lounge only. You are welcome to hire a highchair from reception for a cost of £15. A limited number of highchairs can be hired from most parks but are subject to availability so it's always best to request this at the time of booking or call us before your stay to make sure.
Please phone reception before 7pm if you are running late, we can then make arrangements for your keys to be left in the bar area.
All parks allow visitors, if they intend on using the facilities they will need to purchase entertainment passes.

General Ownership Questions

Yes, if you want to take advantage of EasyLet through Park Resorts then your Holiday Home must be no more than 7 years old. The Park Holiday Sales Manager will provide you with detailed information regarding the potential grade and earning guide for your specific Holiday Home.
Yes, of course, we do ask that they visit reception, so that the Duty Manager can arrange a Day Pass for them. Many owners love to invite friends and family to stay with them, we provide you with up to 8 seasonal entertainment & facilities passes so your guests can enjoy the Park too.
Standard Holiday Home insurance may not cover the cost of damage sustained by guests who are permitted to use your Holiday Home. Park Resorts has therefore arranged a special letting insurance which Owners can purchase in addition to their normal insurance if they choose to let their Holiday Home.
As with owning a car or a home, there are some additional running costs that need budgeting for, these include; Pitch Fees, Insurance, Local Rates, Electricity, Gas. See our Buyers Guide for more details.
When Owning a Holiday Home, the most important thing is that you are happy with the Park and the location. If that is not the case and you would like to move your Holiday Home to a Park Resorts Park, then we will of course do our best to accommodate you. Even if you own a Holiday Home somewhere that doesn’t belong to Park Resorts, we can make all the arrangements for you to join us. It happens a lot; in most cases Owners decide to upgrade their Holiday Home at the same time, taking them up on our generous part exchange allowances for their existing Holiday Home. We sort everything; including removing your old Holiday Home - all you have to do is pack and turn up at Park Resorts. On many Parks we offer promotional savings, please visit the Park page to see any offers or enquire now online to find out how to take the next steps.
Yes, you can have a choice of any available location on the Park. Selected premium Pitches do carry a slightly higher cost and these will be explained to you when you visit the Park. In our experience people rarely move, but your Holiday Homes can be moved to other Pitches, providing they meet the Pitch criteria. Please ask the General Manager on Park for more information.
You can choose to upgrade your Holiday Home at any time. Our experienced Owners Elite team on Park will help you make the decision that’s right for you. If you have finance on your current Holiday Home, any existing finance would be settled and a new finance agreement would be made for your new Holiday Home, making it much more affordable and convenient.
We offer part exchange values for all Holiday Homes, wherever they are located, as well as all Touring Caravans and Motor Homes. Please speak to the Park for more information.
Park Resorts provide exclusive events and parties for our Owners. In addition to the Owners Only events, some Parks also offer private facilities exclusively for their Owners, giving you the opportunity to really make the most of some first class care. Each year we create an Owners Event Calendar. For more information, call the Park.
The standard features that come with your Holiday Home will vary from model to model. Your Sales Advisor will be able to talk you through all the features included. Should you require additional features, fixtures or fittings you can ask your Sales Advisor for anything additional to be installed, subject to cost. These additional facilities/features will incur an additional cost as Park Resorts will need to order them. If you want to move into your new Holiday Home within a short period of time any additional features may need to be added later.
A RAMTECH alarm system will be offered to all new Owners when they purchase a new or used Caravan or Lodge. A premium is charged for the system when purchased and an annual maintenance fee is also payable. Owners who have a RAMTECH alarm system will receive an annual discount on their insurance premium. This is in recognition of the additional security measures taken by the Owner. Park Resorts operate family Holiday Parks and therefore aim to ensure a safe and secure environment for all guests, and also monitor behaviour to ensure that no-one is disturbing the relaxed Holiday atmosphere on the Park.
Many of our Parks have Caravans adapted for wheelchair users and people with limited mobility. Park Resorts can provide brand new specially designed Accessible Caravans from most manufacturers. Used Holiday models are also available at most locations. It is recommended that anyone with questions regarding accessibility or disabled facilities should contact their preferred Park direct. Every Park Resorts Park can provide a detailed Accessibility Statement upon request.
We understand that sometimes the personal circumstances of our Owners can change and for whatever reason they may decide to sell their Holiday Home. A notice period is required for this and our Owners Team can provide further details, along with the various options available to you. As a family Park operator, we ensure that the terms and conditions of ownership together with Park rules are strictly adhered to at all times, so you and your family can enjoy your stay with peace of mind.
The licence agreement to occupy a Pitch cites the specific period of time that the Caravan or Lodge can be kept on the Park offering certainty and peace of mind. Please ask a member of staff for more information.
All pets are accepted at the General Manager's discretion. Responsible Owners are welcome to bring pets to your Holiday Home, provided you respect other guests. Most dog breeds (up to a maximum of 2 dogs) are welcome in your Holiday Home or Lodge. If you think that there may be any reason why we wouldn't allow you to bring your dog(s) onto the Park then please ask the General Manager before you decide whether to buy a Holiday Home with Park Resorts. Please bear in mind that if you are planning to have a pet and also to let your Holiday Home to Holidaymakers, we will only be able to let it out as Bronze accommodation, regardless of the age, make or model. The Owners team can talk you through this.
The VAT is zero rated on the Holiday Home but the removable contents are at the standard rate of VAT that was charged when the Holiday Home was purchased. Please call your preferred Park if you have any questions.
The Park does allow you to have visitors, if they intend on using the facilities they will need to purchase entertainment passes.
Although there are several finance plans available, the majority of used and new Holiday Homes will require a cash deposit of approximately 10% of the purchase price, or £1000, whichever is higher, to secure the purchase. This will vary from model to model so please check with the Owners team on Park. There is a Finance Calculator when you search Caravans, which can help to give you more guidance on affordability and the deposit required.
As an Owner, you can enjoy plenty of leisure time at your Holiday Home throughout your extended Owners season at your Park. The majority of our Holiday Parks are open to Owners longer than the standard 8 month Holiday season, with many Parks now having a 12 month license exclusively for Owners. This means you can enjoy your Holiday Home all year round; however some Parks are closed for anything between a few weeks and a few months over the winter period. Simply contact your chosen Park to find out more. Although our Parks are open for an extended season, facilities and entertainment may not run outside of the Holidaymaker season (generally April to October). Some Owner events may run over the extended season, they will be listed in the Owners Calendar and you can check with the Park. Please do bear in mind that Park Resorts is not a residential Park operator and you cannot occupy your Holiday Home on a residential basis. You must have a permanent residential address elsewhere. Because we are Holiday Parks, there are no Council Tax charges, and for that same reason there is a limit to the number of consecutive days an Owner is allowed to stay at their Holiday Home. This length of time varies by Park, depending on the Site License provided by the Local Authority. Please check with the Park.
Most of Park Resorts Owners consider Holiday Letting at some stage and this can be a valuable source of income, contributing to your annual Pitch Fees. You can either join the Income Promise Scheme, in which case you agree at the start of the season to let your Holiday Home for a set number of weeks and dates in return for a guaranteed income. Alternatively, you can join EasyLet, which is on a more let-as-you-go basis. If your Holiday Home is let through Park Resorts, a commission fee is charged, speak to your Park for more details. You might also want to let your Holiday Home out privately, even just to friends and family, and this is okay by us. We can help by offering a number of services including key collection and the sale of Entertainment Passes. Please speak to the Owners Elite team on Park for full details.
Our aim is to create amazing memories for you by providing a well-managed and secure Holiday Park. All our team members work hard to ensure your times with us are happy and exceed any expectations you may have. We understand there are times when you wish to comment formally if you feel you have not received the level of service you desire or if you wish to compliment a member of staff on the great service they have provided to you. All comments are taken seriously and in order for us to deal with them fairly and accurately, we have a clear procedure in place which provides you with clarity and support at each step. Either way we aim to build from your comments and improve our levels of service to you. Visit our contact us section.
We have a range of finance plans available to suit most budgets. We use specialised Holiday Home funding plans, backed by major financial institutions such as Black Horse, Barclays, Evergreen Finance or Park Resorts Finance, and because these companies specialise in providing finance for Holiday Homes, they have tailored their plans specifically to your needs. You will be able to choose monthly repayments that you are happy with where you are comfortable with the monthly repayments, up to a maximum of 7 year terms. There is no need to attend a personal interview or to complete complicated proposal forms. In fact, your Sales Advisor will complete all of the documentation for you. Also, unlike a High Street Bank, who may require the loan to be secured on your home, specialised provider’s only take security on your Holiday Home. A formal quotation will be available within a couple of hours, followed by approval within a matter of days. We ensure that the finance packages available to our customers are highly competitive in terms of both cost and availability and we are confident of offering a highly suitable and cost effective plan. Finance is available subject to status and a minimum deposit will be required.
As of 29th January 2016 Warden Springs Holiday Park has changed ownership. If you own a Caravan Holiday Home at Warden Springs, please be assured your current Pitch Licence Agreement will continue and the terms are unchanged. If you have any queries, please feel free to contact the Park on 01795 880 888.